Hotel Front Desk Supervisor, Luxury Private Island

Little Palm Island, a Noble House Resort; Town of Florida (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

PTO (Paid time off)

401K matching

Paid holidays

Travel benefits

Job summary

Little Palm Island is seeking a Front Desk Supervisor to oversee daily front desk and guest services operations at the luxury resort. You will lead the team, ensure warm, personalized service, manage check-in/check-out, reservations, and guest requests to uphold premium standards.

The role requires strong communication, coordination, and problem-solving skills, with a calm, professional demeanor in a fast-paced island resort environment. Weekend/holiday availability is expected.

Qualifications

• Previous experience in front desk, guest services, in luxury hospitality.
• Supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and a genuine commitment to exceptional guest service.
• Experience with hotel/resort property-management systems is preferred.
• Flexible availability, including weekends and holidays.
• Ability to work effectively as part of a team and lead by example.

Responsibilities

• Supervise and support Front Desk and Guest Services team during daily operations.
• Welcome guests warmly and provide personalized, attentive service throughout their stay.
• Oversee check-in and check-out procedures, reservations, room assignments, billing, and guest requests.
• Resolve guest concerns and service issues professionally and efficiently.
• Monitor daily arrivals, departures, VIP guests, special requests, and special occasions.
• Train, coach, and motivate front-office team members while maintaining luxury hospitality standards.
• Assist with scheduling, shift coverage, and daily operational organization.
• Maintain accurate guest records and ensure compliance with resort policies and procedures.
• Communicate important guest information and operational updates to management and other departments.
• Anticipate guest needs and proactively create memorable experiences.

Skills

Front desk supervision

Leadership experience

Guest service excellence

Communication skills

Organization

Tools

PMS experience

Job description

Front Desk Supervisor – Little Palm Island

The Front Desk Supervisor is responsible for overseeing the daily operations of the resort’s front desk and guest services team, ensuring an exceptional, personalized experience for every guest. This position serves as a leader and key point of contact for guests while supporting the Front Office Manager and maintaining the high service standards expected of a luxury island resort.

Key Responsibilities:

• Supervise and support Front Desk and Guest Services team members during daily operations.
• Welcome guests warmly and provide personalized, attentive service throughout their stay.
• Oversee check-in and check-out procedures, reservations, room assignments, billing, and guest requests.
• Resolve guest concerns and service issues professionally and efficiently.
• Monitor daily arrivals, departures, VIP guests, special requests, and special occasions.
• Train, coach, and motivate front-office team members while maintaining luxury hospitality standards.
• Assist with scheduling, shift coverage, and daily operational organization.
• Maintain accurate guest records and ensure compliance with resort policies and procedures.
• Communicate important guest information and operational updates to management and other departments.
• Anticipate guest needs and proactively create memorable experiences.
• Maintain a professional, polished, and welcoming presence consistent with a luxury resort environment.
• Perform additional front-office and guest-service duties as assigned by management.

Preferred Qualifications:

• Previous experience in front desk, guest services, in luxury hospitality.
• Supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and a genuine commitment to exceptional guest service.
• Experience with hotel/resort property-management systems is preferred.
• Flexible availability, including weekends and holidays.
• Ability to work effectively as part of a team and lead by example.

In this hands-on position, whether welcoming our on-Island arrivals or lunch or dinner guests, your priority remains providing our Island Guests with exceptional service as they embark on their dream vacation.

If you enjoy providing excellent guest service while supporting, training and motivating your team, this may be the position for you.

Requirements

YOU:

To be successful in this position, we're looking for a team member who thrives on providing an amazing experience for our guests. This role requires excellent communication skills, positive energy, attention to detail and always, a big smile. You will set the example of service level expectations as you assist your team members in learning and developing.

Our CULTURE:

People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.

The OFFER:

In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, PTO, matching 401K, paid holidays, generous travel benefits and the opportunity to be a part of an amazing team providing the highest level of luxury service.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.