Luxury Front Desk Concierge - Guest Experience Lead

Prime Companies; Town of Saratoga (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Prime Companies is seeking a Front Desk Sales Agent for the Pavilion Grand Hotel in Saratoga Springs. This full-time role involves welcoming guests, ensuring room readiness, and providing exceptional customer service. Candidates should be adaptable to various tasks and have excellent communication skills.

Experience in hotel settings is preferred, but training will be provided. The role requires availability on weekends and holidays, emphasizing teamwork and high guest satisfaction standards.

Qualifications

• Previous hotel-related experience preferred.
• Ability to communicate with public and staff in a professional manner.
• Skilled in the use of front office equipment.

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Coordinate that rooms are ready for guests prior to their arrival.
• Ensure proper maintenance of guest satisfaction.

Skills

Communication

Customer service

Flexibility

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Prime Companies is seeking a Front Desk Sales Agent for the Pavilion Grand Hotel in Saratoga Springs. This full-time role involves welcoming guests, ensuring room readiness, and providing exceptional customer service. Candidates should be adaptable to various tasks and have excellent communication skills.

Experience in hotel settings is preferred, but training will be provided. The role requires availability on weekends and holidays, emphasizing teamwork and high guest satisfaction standards.