Luxury Fine-Dining Server | Elevate Guest Experience

Beacon-Grand; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO up to 5 weeks

Medical/Dental/Vision Insurance after

401(k) with company match

Discounts at local retailers

Life Insurance

STD/LTD

Voluntary Life Insurance

Critical Illness Insurance

Job summary

Beacon Grand in San Francisco is seeking a Post Room Server to deliver elevated service in a luxury, fine-dining setting. You will guide guests from arrival to departure, present menus, recommend wine pairings, and coordinate with culinary and bar teams to ensure seamless pacing.

The role requires a minimum of 2 years in fine-dining or luxury hotel dining, strong communication, and a polished guest-focused presence.

Qualifications

• Minimum 2 years of experience in a fine-dining restaurant or luxury hotel dining room.
• Demonstrated knowledge of culinary techniques, high-quality ingredients, and seasonal or tasting-style menus.
• Strong wine, spirits, and cocktail knowledge, including classic preparations and basic food-and-beverage pairing principles.
• Exceptional communication skills, professional presence, and refined guest-service and recovery abilities.
• Proficiency with POS systems; comfortable managing multi-course service and pacing for multiple tables.
• Highly detail-oriented, organized, and able to maintain grace and efficiency under pressure.
• Collaborative, team-focused approach with a genuine commitment to service excellence.
• Preferred certifications: ServSafe Food Handler/Manager, TIPS or Responsible Beverage Service, WSET or Court of Master Sommeliers Level 1+.

Responsibilities

• Provide polished, intuitive, and personalized service that reflects the standards of the Beacon Grand.
• Warmly greet and, when appropriate, seat guests; build rapport through genuine hospitality and confident product knowledge
• Present menus with poise; describe daily features, tasting menus, chef's recommendations, and seasonal offerings with accuracy and enthusiasm
• Offer informed guidance on wine, cocktails, and beverage pairings; thoughtfully suggest enhancements in alignment with guest preferences
• Accurately enter and manage orders in the POS; coordinate closely with culinary and bar teams to ensure optimal course timing and pacing
• Perform tableside service (e.g., wine presentation, carving, finishing, or specialty preparations) as required by the menu and service style
• Maintain comprehensive knowledge of all menu items, ingredients, sourcing, preparation methods, and potential allergens; clearly communicate special requests and dietary needs to the culinary team
• Continuously monitor the dining experience; anticipate needs, address concerns promptly, and execute service recovery in a composed, professional manner
• Execute opening, shift, and closing responsibilities, including station setup, side work, polishing glassware and flatware, and maintaining overall cleanliness and readiness
• Ensure accuracy of guest checks; process payments and handle cash/charge transactions in accordance with hotel policies and audit standards
• Maintain impeccable table settings, service stations and overall floor presentation consistent with a luxury dining environment
• Adhere strictly to all health, safety, and sanitation guidelines (local regulations, HACCP, ServSafe standards)
• Support private dining, special events, and in-room dining coordination as needed, ensuring a seamless extension of restaurant service standards
• Uphold hotel and brand expectations for appearance, uniform, grooming and professional conduct at all times

Skills

Fine-dining service

Guest service excellence

Wine & beverage knowledge

POS systems

Communication skills

Teamwork

Tools

POS system experience

Job description

Beacon Grand in San Francisco is seeking a Post Room Server to deliver elevated service in a luxury, fine-dining setting. You will guide guests from arrival to departure, present menus, recommend wine pairings, and coordinate with culinary and bar teams to ensure seamless pacing.

The role requires a minimum of 2 years in fine-dining or luxury hotel dining, strong communication, and a polished guest-focused presence.