Luxury Event Decor and Design Company - Director of Production & Operations
Spyglass Ops
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Job summary
Spyglass Ops, a luxury event decor and design company based in the Chicago suburbs, seeks a hands-on Director of Production & Operations. You will take the operational load off the founder by leading production, staffing, and scheduling, and you will build systems that enable rapid growth across weekends and peak seasons.
This role requires calm, decisive leadership, multilingual communication, and expertise with inventory and event costing.
Qualifications
- 5–8 years in events, rentals, production, or hospitality.
- Experience scheduling, recruiting, and leading weekend crews.
- Warehouse management from prep through installation and returns.
- Experience leading multilingual teams.
- Proficiency with Goodshuffle, Current RMS, Flex or comparable software.
- Ability to establish schedules, SOPs, and job costing.
Responsibilities
- Lead warehouse, production, packing, load-out, installation, and strike operations.
- Build weekly schedules using a crew-friendly translation-enabled tool.
- Staff events and develop standardized staffing models.
- Recruit weekend crews and drivers through agencies and direct outreach.
- Coordinate weekend warehouse coverage and support designers on event days.
Skills
Education
Tools
Job description
We are a luxury event decor and design company based in the Chicago suburbs. We design and produce florals, draping, lighting, and large-scale structures such as mandaps and arches, with a specialty in South Asian weddings alongside corporate and nonprofit galas and destination events across the country. Our growth has come through referrals and the reputation of our work.
Mission: We deliver large-scale, refined production and floral design with intention and precision, grounded in collaboration, flexibility, and care.
Our Core Values are:
- INTEGRITY: We honor our commitments and take responsibility for our actions, earning the trust of our clients and vendors.
- COLLABORATION: We work closely with our clients, team, and vendors to execute every detail flawlessly.
- QUALITY: We source top-tier materials and hold the highest standards to exceed client expectations.
- CREATIVITY: We explore new materials and trends to deliver unique, never-repeated designs for every event.
We’re looking for someone who genuinely connects with our mission and values. This alignment is critical for success in this role.
Our team is looking for a hands‑on, results‑driven Director of Production & Operations with a proven track record in events, event rentals, production, or hospitality. Our founder has built the company on design excellence and has personally held production, staffing, and scheduling together as the business has grown. You will take that operational load off her plate, lead production and warehouse operations, and build the systems that let us grow to roughly three times our current size.
The goal of the Director of Production & Operations is to make the company run smoothly on the busiest days of the year. You will lead the floor on event weekends, build the staffing, pricing, and scheduling systems that currently live in one person’s head, and hold every team member to the same standard. The application code word is ANCHOR. The Director of Production & Operations is a calm, steady leader who anticipates problems before event day and builds a team that can carry more weekends without the founder overseeing each one.
This role will lead the company through a chapter of rapid growth and transition, including an upcoming move to a new warehouse and studio during the off‑season. You will work in close collaboration with the founder, who continues to lead the creative vision.
This is a full‑time, on‑site W2 position. This is a critical position within the business, and as such, we host a rigorous, 4‑part application process.
You will be the company’s first operator. Our work peaks on weekends, with up to four events on a peak Saturday, and our ability to say yes to more events depends on what happens in the warehouse and on site. The team is ready to take on more volume, and you are the person who makes that possible.
Your success will be measured by one outcome: the founder steps out of day‑to‑day scheduling, staffing, and logistics, and the company confidently takes on more events per peak day. You’ll start the first week of January, use your first 90 days to learn the business and take over production, and have operations fully running before busy season begins in April.
You will lead a close‑knit, multilingual crew. Our team speaks Spanish, Arabic, Pashto, Ukrainian, and English, and not everyone reads English comfortably. The right person reaches everyone through pictures, translation tools, and bilingual teammates, and protects the people‑first culture we’ve built while raising the standard.
- First 30 Days: Learn all departments and warehouse operations, build team relationships, and own weekly production scheduling.
- By 60 Days: Develop staffing models for common events, expand the weekend crew pool, and document new facility requirements.
- By 90 Days: Fully own production, establish pricing and job‑costing formulas with designers, centralize events and inventory in Goodshuffle, and run weekly operations meetings.
- By 6 Months: Founder exits daily operations, all event costs are tracked, key roles have scorecards, and peak‑Saturday event capacity increases.
- Lead warehouse, production, packing, load‑out, installation, and strike operations
- Build weekly schedules using a crew‑friendly translation‑enabled tool
- Staff events based on work orders and develop standardized staffing models
- Recruit weekend crews and drivers through agencies and direct outreach
- Arrange weekend warehouse runner coverage and support designers on event days
- Lead warehouse, production, packing, load‑out, installation, and strike operations
- Build weekly schedules using a crew‑friendly translation‑enabled tool
- Staff events based on work orders and develop standardized staffing models
- Recruit weekend crews and drivers through agencies and direct outreach
- Arrange weekend warehouse runner coverage and support designers on event days
- Track event costs, including labor, materials, rentals, trucks, and breakage
- Develop pricing formulas and SOPs with the founder, designers, and floral lead for labor, delivery, installation, strike, and unit pricing
- Set designer discretion for custom work and upsells; review proposals for consistency
- Manage operating budgets and approve spending within founder‑set limits
- Coordinate accurate books and monthly P&L reporting with the accountant
- Identify unprofitable events and lead corrective discussions
- Lead the warehouse and studio relocation, including requirements, layout, timeline, and execution
- Plan storage, truck access, loading, floral workspace, and a luxury client showroom before selecting the facility
- Label storage zones and document inventory locations in Goodshuffle
- Create job scorecards and annual performance reviews
- Lead weekly cross‑functional operations meetings and post‑event reviews
- Address conduct, conflicts, and performance consistently
- Coordinate employment structure with external HR and legal advisors
- Map workflows from inquiry through inventory return, including deadlines for work orders, packing lists, and changes
- Maintain Goodshuffle as the source of truth for events, inventory, and receiving
- Establish backup coverage for critical roles
- Integrate floral operations once production stabilizes
- 5–8 years in events, rentals, production, hospitality, or similar weekend‑intensive operations; luxury experience preferred
- Experience scheduling, recruiting, and leading hourly, contract, and rotating weekend crews and drivers
- Warehouse management from preparation through installation, strike, and returns
- Experience leading multilingual teams
- Proficiency with Goodshuffle, Current RMS, Flex, or comparable inventory software
- Experience developing pricing and job costing based on labor, materials, rentals, and margins
- Proven ability to establish schedules, checklists, SOPs, inventory processes, and operating meetings
- Facility relocation experience and collaboration with owner‑designers are strong advantages
- Budgeting, P&L analysis, labor costing, event pricing, and profitability
- High‑volume crew scheduling and last‑minute staffing replacements
- Developing SOPs, checklists, and visual instructions
- Inventory management, database accuracy, and receiving processes
- HR fundamentals, performance reviews, and employee accountability
- Ability to lead hands‑on production while building scalable systems
- Fair, consistent leadership across all team members
- Confident, respectful communication with the founder, including constructive pushback
- Calm, decisive leadership under event‑day pressure
- Clear delegation and development of crew members into event leads
- Commitment to hiring and developing people with growth potential
- Inclusive, people‑first leadership with high standards
- Respect for creativity while introducing operational structure
- Exceptional attention to detail, time management, and organizational skills
- Clear communicator across languages and literacy levels who uses pictures and translation tools by default
- Data‑driven decision maker who uses job costs and event data to guide choices
- Candid and direct communicator with strong verbal and written English
- On‑site in the Chicago suburbs, with weekends and event days as a regular part of the role
- Able to travel for 5 to 7 destination events a year
- You hold yourself to the highest standard and stay resilient when event day throws a curveball
- You’re energized by work that peaks on weekends and you’re ready to lead through the full busy season
- You care about the people on your crew and see their growth as part of your job
- You’re excited to be the first operator in a founder‑led company and to build what comes
- Salary range of $120,000 to $150,000, plus performance‑based bonuses
- Full‑time W2 employment
- Company‑covered travel to destination events
- Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.
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