Luxury E-Boutique Client Advisor - Virtual Concierge

Richemont Iberia SL; Grand Prairie (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision

Health savings account

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Life insurance and disability coverage

Job summary

Richemont Iberia SL in Grand Prairie, TX, seeks a luxury Retail Sales & Clienteling professional to drive sales, manage CRM outreach, and deliver an exceptional IWC client experience across omni-channel touchpoints.

You will build strong client relationships, maintain order books, and collaborate with Maison partners to optimize CRM campaigns, events, and product launches while upholding the ICARE values and brand standards.

Qualifications

• 2 to 5 years of luxury retail, service, or hospitality experience.
• General knowledge of timepiece industry.
• College degree preferred.

Responsibilities

• Consistently achieve or exceed the monthly sales target, as defined by Management
• Maintain order book and sales pipeline and provide updates to clients on order status
• Know IWC’s history, products and partnerships to provide exceptional sales experience
• Develop extensive knowledge of industry news and competitive brands
• Cultivate new and nurture existing client relationships through CRM campaigns
• Accurately capture client data for prospects and current clients using CRM tools

Skills

Analytical skills

Organizational skills

Interpersonal communication

Customer service

Problem resolution

Attention to detail

Computer skills

SAP knowledge

Language skills

Education

College degree preferred

Tools

SAP

Job description

Richemont Iberia SL in Grand Prairie, TX, seeks a luxury Retail Sales & Clienteling professional to drive sales, manage CRM outreach, and deliver an exceptional IWC client experience across omni-channel touchpoints.

You will build strong client relationships, maintain order books, and collaborate with Maison partners to optimize CRM campaigns, events, and product launches while upholding the ICARE values and brand standards.