Luxury Customer Service Representative (Remote)
The Claros Travels
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Benefits offered by this job
Job summary
The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will support clients with reservations, itinerary coordination, and service arrangements, delivering a high-touch experience before, during, and after their experience.
Ideal candidates thrive in a fast-paced, customer-focused environment with strong communication skills. This is a 100% remote role offering training, professional development, and industry perks.
Qualifications
- Excellent communication and interpersonal skills.
- Experience in luxury service or hospitality preferred.
- Comfortable working independently in a remote environment.
Responsibilities
- Provide professional customer support via phone, email, and online messaging.
- Assist clients with luxury reservations, bookings, and itinerary updates.
- Communicate details, policies, and documentation requirements clearly.
- Monitor reservations to ensure accuracy and timely updates.
- Follow up with clients to ensure satisfaction and resolve concerns.
- Deliver a high-touch, solutions-oriented customer experience.
- Maintain accurate records and update internal systems as needed.
Skills
Job description
The Claros Travel is a growing luxury services company dedicated to creating seamless, personalized, and high-quality experiences for our clients. We are seeking a professional and customer-focused Luxury Customer Service Representative to join our remote team and support our expanding client base.
In this role, you will assist clients with reservations, itinerary coordination, and service arrangements. You will ensure each client receives a high level of personalized support before, during, and after their experience. This position is ideal for someone who thrives in a fast-paced, customer-focused environment.
- Provide professional customer support via phone, email, and online messaging
- Assist clients with luxury reservations, bookings, and itinerary updates
- Communicate details, policies, and documentation requirements clearly
- Monitor reservations to ensure accuracy and timely updates
- Follow up with clients to ensure satisfaction and resolve concerns
- Deliver a high-touch, solutions-oriented customer experience
- Maintain accurate records and update internal systems as needed
- Strong communication and interpersonal skills
- Previous customer service experience required (luxury service or hospitality preferred)
- Ability to work independently in a remote environment
- Strong organizational skills and attention to detail
- Comfortable using computers, booking systems, and digital communication tools
- 100% remote work environment
- Training and professional development opportunities
- Industry perks and discounts (if applicable)
- Supportive and collaborative team culture
The Claros Travel is an equal opportunity employer and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.
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