Luxury Customer Service Representative (Remote)

The Claros Travels; Memphis (TN); Remote; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

100% remote work

Training & development

Industry perks & discounts

Collaborative team culture

Zusammenfassung

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team, supporting reservations, itinerary coordination, and high-end service for our luxury client base. In this fast-paced role, you will communicate clearly via phone, email, and messaging, ensuring accurate records and timely updates while delivering a personalized, high-touch experience.

This fully remote position offers training and development, industry perks, and a collaborative culture committed to

Qualifikationen

• Strong communication and interpersonal skills.
• Previous luxury service or hospitality experience preferred.
• Ability to work independently in a remote environment.
• Careful with details; proficient with computers.

Aufgaben

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate policies and documentation requirements clearly
• Monitor reservations for accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records in internal systems

Kenntnisse

Strong communication

Customer service experience

Remote work ability

Organization & detail-oriented

Booking systems familiarity

Tools

Booking systems

CRM software

Digital communication tools

Jobbeschreibung

Luxury Customer Service Representative (Remote)

About the job Luxury Customer Service Representative (Remote)

About Us

The Claros Travel is a growing luxury services company dedicated to creating seamless, personalized, and high-quality experiences for our clients. We are seeking a professional and customer-focused Luxury Customer Service Representative to join our remote team and support our expanding client base.

Position Overview

In this role, you will assist clients with reservations, itinerary coordination, and service arrangements. You will ensure each client receives a high level of personalized support before, during, and after their experience. This position is ideal for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Qualifications

• Strong communication and interpersonal skills
• Previous customer service experience required (luxury service or hospitality preferred)
• Ability to work independently in a remote environment
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools

What We Offer

• 100% remote work environment
• Training and professional development opportunities
• Industry perks and discounts (if applicable)
• Supportive and collaborative team culture

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.