Luxury Customer Service Representative (Remote)

The Claros Travels; Aurora (CO); Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

100% remote work

Training and development

Industry perks and discounts

Supportive team culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, coordinated itineraries, and personalized support before, during, and after client experiences.

In this fast-paced role, you will communicate clearly via phone, email, and online messaging, maintain accurate records, and follow up to ensure client satisfaction while upholding our high-touch service standards.

Qualifications

• Previous customer service experience is required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.

Responsibilities

• Provide professional customer support via phone, email, and messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate policies and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Maintain accurate records in internal systems.

Skills

Communication

Customer service

Remote work

Organization

Tools

Booking systems

Digital communication tools

Job description

Luxury Customer Service Representative (Remote)

About the job Luxury Customer Service Representative (Remote)

About Us

The Claros Travel is a growing luxury services company dedicated to creating seamless, personalized, and high-quality experiences for our clients. We are seeking a professional and customer-focused Luxury Customer Service Representative to join our remote team and support our expanding client base.

Position Overview

In this role, you will assist clients with reservations, itinerary coordination, and service arrangements. You will ensure each client receives a high level of personalized support before, during, and after their experience. This position is ideal for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Qualifications

• Strong communication and interpersonal skills
• Previous customer service experience required (luxury service or hospitality preferred)
• Ability to work independently in a remote environment
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools

What We Offer

• 100% remote work environment
• Training and professional development opportunities
• Industry perks and discounts (if applicable)
• Supportive and collaborative team culture

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.