Luxury Customer Service Representative (Remote)

The Claros Travels; Charlotte (NC); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

100% remote work

Training and professional development

Industry perks and discounts

Supportive team culture

Job summary

The Claros Travel in the United States is seeking a Luxury Customer Service Representative to support our remote client base with reservations, itinerary coordination, and personalized service.

This role offers a 100% remote environment, training and development opportunities, industry perks, and a collaborative team culture. You will communicate clearly, work independently, and ensure client satisfaction before, during, and after experiences.

Qualifications

• Strong communication and interpersonal skills are required.
• Previous customer service experience, luxury or hospitality preferred.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Strong communication

Interpersonal skills

Customer service experience

Remote work ability

Organization & attention to detail

Job description

Luxury Customer Service Representative (Remote)

Charlotte, North Carolina, United States

About the job Luxury Customer Service Representative (Remote)

About Us

The Claros Travel is a growing luxury services company dedicated to creating seamless, personalized, and high-quality experiences for our clients. We are seeking a professional and customer-focused Luxury Customer Service Representative to join our remote team and support our expanding client base.

Position Overview

In this role, you will assist clients with reservations, itinerary coordination, and service arrangements. You will ensure each client receives a high level of personalized support before, during, and after their experience. This position is ideal for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Qualifications

• Strong communication and interpersonal skills
• Previous customer service experience required (luxury service or hospitality preferred)
• Ability to work independently in a remote environment
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools

What We Offer

• 100% remote work environment
• Training and professional development opportunities
• Industry perks and discounts (if applicable)
• Supportive and collaborative team culture

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.