Luxury Concierge Operations Lead

LIVun Ltd.; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Growth opportunities

Friendly professional environment

Competitive compensation within行业

Job summary

LIVunLtd is seeking an Area Manager with a specialization in Concierge Services to oversee operations across multiple properties within New York. The AM will collaborate with the VP of Operations and onsite staff to ensure premium client experiences and alignment with LIVunLtd standards.

The ideal candidate has substantial concierge operations experience, strong leadership skills, and the ability to manage budgets, safety, and scheduling while maintaining luxury service levels in a fast-paced

Qualifications

• Proven track record of qualitative and quantitative judgment and decision making.
• Strong business acumen with oversight of multiple locations.
• Proven track record of meeting and exceeding goals.
• Experience in hiring, coaching and training teams to deliver luxury service.
• Experience fulfilling concierge requests, such as dining reservations and tickets.
• Must be able to walk between locations and lift up to 25 pounds; Lifeguard certification may be required.

Responsibilities

• Train, develop and support on-site staff members to establish their adherence to LIVunLtd policies, procedures and high standards.
• Anticipate client expectations, seasonal changes within the business approach, staffing needs/changes and make appropriate strategic adjustments accordingly.
• Conduct periodic (weekly) site inspections of all managed areas in order to maintain showroom ready conditions, safety, risk management, customer service (client, resident, guest, member) and LIVunLtd standards.
• Provide seamless communication, implementation and execution of directives as communicated from the Executive team, department leaders and VPs of Operations.
• Recommend and implement operational improvements as needed.
• Ensure that each location within your assigned accounts is reflective of LIVunLtd’s core values, commitments, philosophy and policies.
• Host team meetings and one-on-ones coaching sessions with onsite managers within your portfolio.
• Attend meetings and maintain /cultivate relationships with all relevant on-site parties.
• Provide operations leadership to management to inspire and enable them to deliver a premium customer experience directly reflective of LIVunLtd’s high level of standards.
• Create and ensure a safety first culture that is apparent in every operation daily.
• Maintain and oversee full responsibility for the performance of operational budgets and scope of work within the contractual agreement.
• Provide performance reports/updates to VP of Operations.
• Ensure all operation procedures and first rate practices are being demonstrated at every location.

Skills

Judgment

Business acumen

Goal achievement

Hiring & coaching

Concierge experience

Mobility & fitness

Job description

LIVunLtd is seeking an Area Manager with a specialization in Concierge Services to oversee operations across multiple properties within New York. The AM will collaborate with the VP of Operations and onsite staff to ensure premium client experiences and alignment with LIVunLtd standards.

The ideal candidate has substantial concierge operations experience, strong leadership skills, and the ability to manage budgets, safety, and scheduling while maintaining luxury service levels in a fast-paced