Luxury Client Services Concierge

RH; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

RH in Nashville seeks a Client Services Associate to deliver luxury service and assess client needs. You will greet RH Clients, assist with questions, and connect them to the right Associates based on purchase needs, delivering a polished, high-style experience.

Bring a refined eye for luxury, strong communication, and the ability to manage multiple tasks while maintaining impeccable presentation. The role emphasizes thoughtful interactions on the gallery floor and via phone or email.

Qualifications

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with quality and attention to detail.
• Proficiency with Mac OS, iOS, Microsoft Office and Google Apps.

Responsibilities

• Greet and welcome RH Clients and assist with questions or concerns.
• Assist in connecting clients with the right Associates based on purchase needs.
• Assist and communicate with clients in the Gallery, over the phone and via email.
• Provide an elevated level of client services support to Gallery Partners to resolve concerns.
• Become well-versed on RH product and offerings.
• Create a luxury service experience in every interaction.
• Exhibit broad understanding of the organization.

Skills

Customer service

Communication skills

Multitasking

Relationship-driven

Job description

RH in Nashville seeks a Client Services Associate to deliver luxury service and assess client needs. You will greet RH Clients, assist with questions, and connect them to the right Associates based on purchase needs, delivering a polished, high-style experience.

Bring a refined eye for luxury, strong communication, and the ability to manage multiple tasks while maintaining impeccable presentation. The role emphasizes thoughtful interactions on the gallery floor and via phone or email.