Luxury Brand Ambassador – Fragrance & Home Experiences

Brobston Group; Larkspur (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Diptyque Distribution LLC. seeks a Brand Ambassador to be the face of our luxury fragrance and home goods brand.

You will engage customers with the brand story, provide personalized consultations, and drive sales through exceptional service and brand expertise. You will educate customers on product range, ingredients, history, and unique selling propositions while maintaining the brand’s visual standards and participating in events and promotions.

Qualifications

• Experience in luxury retail, sales, or customer service.
• Excellent interpersonal and communication skills.
• Passion for luxury products and Diptyque brand aesthetics.
• Strong sales acumen and results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Excellent grooming and presentation reflecting the luxury nature of the brand.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned from time to time by any manager

Skills

Luxury retail experience

Exceptional interpersonal skills

Brand storytelling

Sales-driven mindset

Upselling and cross-selling

Fluency in English

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

Diptyque Distribution LLC. seeks a Brand Ambassador to be the face of our luxury fragrance and home goods brand.

You will engage customers with the brand story, provide personalized consultations, and drive sales through exceptional service and brand expertise. You will educate customers on product range, ingredients, history, and unique selling propositions while maintaining the brand’s visual standards and participating in events and promotions.