Luxury Boutique Manager & Brand Ambassador

LVMH; Los Angeles (CA); Híbrido; USD 110 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Bonus or commission structure

Paid time off

Retail holiday pay

401k

Employee assistance programs

Resumo da oferta

LVMH seeks a seasoned luxury retail leader in Los Angeles to drive boutique sales, coach a high-performing team, and deliver exceptional client experiences. You will analyze KPIs, stay ahead of market trends, and promote brand standards across events and daily operations.

The role emphasizes developing relationships with clients, hiring and mentoring staff, and maintaining an inclusive, high-performance environment that reflects LVMH’s prestige and values.

Qualificações

• Management experience in a luxury retail environment.
• Creative business driver with results orientation.
• Excellent interpersonal, communication and presentation skills.
• Inspirational leader who can coach and develop a high-performing team.
• Client-centric mindset focused on recruiting new clients and growing the active base.
• Agile manager who can multi-task in a fast-paced environment.

Responsabilidades

• Play an active role on the sales floor, increasing boutique sales and achieving objectives.
• Analyze store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix) and identify opportunities; establish 360° action plans.
• Stay updated on the watch industry and local market competitive environment.
• Set and follow objectives, monitor performance, and conduct reviews for team members.
• Shadow and support the team on the floor; provide immediate feedback and develop them in their current roles.
• Ensure the team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment.
• Identify and hire new team members.
• Ensure outstanding service for all visitors and embody the Tag Heuer brand values as a Brand Ambassador at events.
• Ensure grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines.
• Proactively network and connect with local influencers.
• Lead the team to develop long-term client relationships and set clienteling objectives.
• Collect qualitative client data and leverage it to address clients personally and grow the business.
• Plan events aligned with brand strategy, coordinate stakeholders and assess ROI.
• Oversee boutique operations and store processes, including inventory, cash, security, opening/closing.

Conhecimentos

Luxury retail leadership

Clienteling

Team coaching

Interpersonal skills

Presentation skills

Agile management

Descrição da oferta de emprego

LVMH seeks a seasoned luxury retail leader in Los Angeles to drive boutique sales, coach a high-performing team, and deliver exceptional client experiences. You will analyze KPIs, stay ahead of market trends, and promote brand standards across events and daily operations.

The role emphasizes developing relationships with clients, hiring and mentoring staff, and maintaining an inclusive, high-performance environment that reflects LVMH’s prestige and values.