Luxury Bar & Dining Server — Guest Experience Pro

Loews Hotels, LLC.; Nashville (TN); On-site; USD 17,000 - 33,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off and holidays

Bereavement leave and pet bereavement

Training & development opportunities

Tuition reimbursement

Pet insurance

Team member hotel rates and employee-+

Job summary

Loews Nashville Hotel seeks a Restaurant Bar Server to create exceptional guest experiences. You will take orders, serve food and drinks, and provide personalized recommendations to elevate the dining atmosphere.

Customer excellence, knowledge of beverages, and teamwork are essential as you collaborate with bartenders and kitchen staff to ensure smooth service and memorable moments for every guest. This role requires flexibility, strong communication, and a guest-centric attitude.

Qualifications

• Previous experience in a food and beverage setting is required, knowledge of alcoholic beverages and service techniques highly preferred.
• High School Diploma or equivalent, preferred.
• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
• Excellent guest service skills with a focus on creating personalized and memorable interactions.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

Responsibilities

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, noting special requests or dietary needs, and communicate them clearly to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.
• Check in with guests throughout their visit to ensure satisfaction and address any needs.
• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
• Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.
• Process payments accurately and efficiently, handling both cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
• Set up and break down bar and dining areas, restocking and organizing supplies as needed.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
• Assist in resetting the dining area for the next service to maintain a welcoming environment.
• Perform other duties as assigned to support overall operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Service Expert

Detail Focused

Problem Solver

Adaptable Leader

Team Builder

Veterans and military spouses

Education

High School Diploma or equivalent

Job description

Loews Nashville Hotel seeks a Restaurant Bar Server to create exceptional guest experiences. You will take orders, serve food and drinks, and provide personalized recommendations to elevate the dining atmosphere.

Customer excellence, knowledge of beverages, and teamwork are essential as you collaborate with bartenders and kitchen staff to ensure smooth service and memorable moments for every guest. This role requires flexibility, strong communication, and a guest-centric attitude.