Luxury Auto Service Manager

Cadillac of Englewood Cliffs; Englewood Cliffs (NJ); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid training

Job summary

Cadillac of Englewood Cliffs seeks an experienced Service Manager to lead our Cadillac service department, delivering a premium ownership experience aligned with Cadillac’s luxury brand standards. You will drive profitability, ensure operational excellence, and maintain exceptional customer satisfaction for a discerning client base.

The ideal candidate understands luxury automotive clients and can lead a high-performing team while upholding Cadillac’s commitment to precision, innovation, and

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum 5+ years in automotive service advisory or writer roles.
• Prior luxury dealership or Cadillac/GM service management experience.
• Proven leadership and financial management capabilities.

Responsibilities

• Forecast departmental goals and objectives in alignment with Cadillac performance standards.
• Oversee vehicle diagnostics and repairs, ensuring accuracy and efficiency.
• Develop and manage the service department’s annual operating budget.
• Monitor technician productivity, efficiency, and quality of work.
• Maintain strong CSI scores consistent with Cadillac expectations.
• Hire, train, motivate, and evaluate service department staff.
• Manage inventory and parts to ensure availability for Cadillac vehicles and minimize downtime.
• Track financial performance, expenses, and profitability metrics.

Skills

Leadership

Customer experience

Communication

Conflict resolution

Financial management

Team development

Organizational skills

EV technology knowledge

Education

Bachelor’s degree or equivalent experience

Minimum 5+ years as automotive service advisor or writer

Luxury dealership or Cadillac/GM service management experience

Tools

Dealership management systems

Microsoft Office

Job description

Cadillac of Englewood Cliffs seeks an experienced Service Manager to lead our Cadillac service department, delivering a premium ownership experience aligned with Cadillac’s luxury brand standards. You will drive profitability, ensure operational excellence, and maintain exceptional customer satisfaction for a discerning client base.

The ideal candidate understands luxury automotive clients and can lead a high-performing team while upholding Cadillac’s commitment to precision, innovation, and