Luxury Auto Call Center & BDC Agent

Murgadoautomotive; Miami (FL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Great Pay

401(k) Plan

Time Off

Career Growth

Employee Perks

Team Environment

Job summary

Ocean Cadillac, part of the Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service to connect clients with luxury vehicles and ensure exceptional service experiences.

You will handle calls, follow up on leads, schedule appointments, update CRM, and collaborate with sales, service, and marketing teams. Great pay, 401(k) match, time off, and growth opportunities.

Qualifications

• Friendly and professional communicator in a fast-paced environment.
• Comfortable making 100+ outbound calls and working with a team.
• Organized, detail-oriented, able to manage multiple tasks.
• Experience in customer service, sales, or hospitality is a plus.
• Bilingual in English and Spanish is a bonus.

Responsibilities

• Handle inbound and outbound calls to assist customers with sales or service inquiries.
• Follow up on leads and schedule sales appointments and service visits.
• Provide excellent customer service to ensure satisfaction and build loyalty.
• Maintain and update customer information in our CRM system.
• Collaborate with sales, service, and marketing teams to meet client needs.

Job description

Ocean Cadillac, part of the Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service to connect clients with luxury vehicles and ensure exceptional service experiences.

You will handle calls, follow up on leads, schedule appointments, update CRM, and collaborate with sales, service, and marketing teams. Great pay, 401(k) match, time off, and growth opportunities.