Luxury Assistant Store Manager - FT (Roseville, CA)

Johnny Was LLC; Sacramento (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Retirement savings

Paid time off

Product discounts

2% commission on personal sales

Job summary

Johnny Was, LLC is seeking an Assistant Store Manager in Sacramento to partner with the Store Manager, drive sales, and uphold brand standards. You will assist in daily operations, training, and staffing, while delivering an elevated customer experience.

The role emphasizes leadership, teamwork, and ensuring profitability through effective store management and service excellence.

Qualifications

• Minimum 2 years of retail experience, preferably in women’s fashion.
• Proficient with iPad-based POS systems and MS Office.
• Strong communication and leadership abilities.

Responsibilities

• Assist Store Manager to execute company initiatives and daily operations.
• Lead and coach sales team to achieve goals and maintain service standards.
• Oversee inventory, loss prevention, and store presentation per guidelines.
• Support recruitment, training, and onboarding of new associates.
• Ensure a warm, elevated customer experience and handle issues promptly.

Skills

Sales

Leadership

Customer Service

Team Building

Communication

Inventory Control

Education

High School diploma or GED

Tools

POS systems

Microsoft Office

Google Drive

Dropbox

Job description

Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview:

The Assistant Store Manager will work closely with the Store Manager to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store.

Business Attributes:

• Ability to meet and exceed store and personal sales plan while maximizing the profitability of the store
• Support and partner with the Store Manager to complete daily operations in a timely manner
• Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)
• Understands and uses all retail systems and reporting tools
• Responsible for store inventory control and loss prevention while assisting in quarterly inventory
• Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints)
• Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.
• Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office
• Assist the store manager in sourcing of qualified candidates
• Assist in training new associates to set them up for success
• Executes visual guidelines 72 hours from when received
• Communicate all internal business needs and employee issues to the Store Manager in a timely manner

Leadership and Development Attributes:

• Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity
• Demonstrates confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results of self and others on the team
• Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager for further coaching and development of the team
• Collaborating with the Store Manger to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals
• Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Ensure the team receives all new product knowledge training to strengthen selling skills
• Model and enforce dress code compliance
• Achieve personal selling goals consistently leading by example
• Ensure that customer and employee experience are prioritized over workload or tasking

Customer Service:

• Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
• Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way
• Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed
• Meeting customer issues with patience while being solution oriented for the highest good of the client
• Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.

You will love this job if you…

• Have a friendly and outgoing personality with an open team-oriented mindset
• Have excellent customer service skills with an energetic personality
• Are driven, goal oriented and take ownership and accountability
• Are a strong leader who works effectively with others
• Have strong organizational, follow up and communication skills

Who we would like to meet:

• High School diploma or GED
• 2 years retail experience, preferable in women’s contemporary fashion
• Computer skills to include operation of iPad-based point of sales system, email and Microsoft Suite, Google Drive and Dropbox
• Proven ability to deliver sales results
• Ability to work retail hours including days, nights, weekends, and special events
• Bending/stooping/kneeling required
• Able to lift up to 50 lbs.

Hourly Range: $24.00 to $26.00 - Plus 2% Commission on personal sales.

Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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