Luxe Bistro Associate

Deluxe Design Decor Inc; Morgan Hill, Hollister (CA, CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tips

Job summary

The Luxe Bistro Associate role at Léal hospitality group in Morgan Hill is a guest-focused position requiring a friendly, professional approach and knowledge of wine, coffee, and food pairings. You will guide guests through menus, help with wine selections, and support operations from seating to post-service cleanup in a fast-paced setting.

The ideal candidate brings 1+ year in hospitality or customer service, is at least 21, and holds a California Food Handler Certificate plus an ABC RBS

Qualifications

• Must be at least 21 years old.
• possess California Food Handler Certification.
• Possess an ABC-certified RBS Training Certificate.
• Experience in hospitality, sales, and/or customer service.
• Knowledge of wine and coffee is preferred.

Responsibilities

• Greet guests and provide knowledgeable recommendations on food, wine, and coffee.
• Operate POS and process payments accurately.
• Maintain table settings, service areas and bar cleanliness.
• Assist with event setup/breakdown and stock replenishment.
• Ensure compliance with sanitation and safety protocols.

Skills

Wine knowledge

Coffee knowledge

Customer service

Communication

Teamwork

Cash handling

POS system

Time management

Education

California Food Handler Certificate

RBS Training Certificate (ABC)

Tools

POS system

Time-tracking software

Job description

Inspired and framed by the natural beauty of the central coast region of California, the Léal hospitality group is a one-of-a-kind collection of carefully curated properties located in Morgan Hill and Hollister. The collection represents a dynamic array of urban and rural assets including restaurants, wineries, event venues, as well as full and select service boutique hotels that are dedicated to creating unique and memorable experiences for our guests. Whether your goal is to spend an evening dining and staying in comfort, hosting a wedding or corporate event for several hundred people, each of our properties delivers the ultimate hospitality experience while inspiring our guests to sip, savor and celebrate all of life's little every day and once in a lifetime special occasions.Position ObjectiveThe Luxe Bistro Associate is responsible for creating a welcoming and memorable guest experience through friendly, professional, and enthusiastic service.Bistro responsibilities include greeting guests, guiding them through our food, wine, coffee, and retail offerings, describing menu items and winemaking techniques, and promoting the sale of food, wine, and merchandise. Team members will support service operations such as setting tables, food running, bussing, restocking, and keeping all areas clean and organized. They are also expected to accurately handle transactions, complete required sidework, and follow sanitation protocols to ensure a smooth and safe service flow.The ideal candidate is detail-oriented, thrives in a fast-paced environment, enjoys multitasking, and is passionate about both hospitality and floral design. They are team-driven and committed to delivering excellent service and a visually beautiful guest experience at all times.Essential Job Functions:Greet guests warmly and provide knowledgeable recommendations on food, wine, and coffee.Perform proficiently in a fast-paced environment while multi-taskingServe measured wine and beverages responsibly.Guide guests through the menu, answered questions, and ensured a seamless dining and tasting experience.Develop and maintain a strong understanding of our wine offerings, including varietals, tasting notes, and production methods.Educate guests on wine and food pairings, making thoughtful recommendations based on their preferences.Stay up-to-date on seasonal menu changes and how they complement different wines and beverages.Assist in training new team members on wine selections and food pairings.Participate in wine tastings and staff training to enhance product knowledge and improve guest experience.Operate coffee machines and related equipment, including steaming milk and executing latte art.Mix drinks and specialty beverages according to company recipes.Check guest identification to verify age requirements for alcohol service.Follow all liquor regulations, including prohibitions on serving minors and intoxicated guests.Execute all opening and closing procedures, including setting up and breaking down stations.Operate the POS system to process transactions accurately, including cash and credit card handling.Support all FOH functions, including food preparation, food running, table setting, bussing, and restocking supplies.Assist with event setup and breakdownMaintain cleanliness and organization in all areas, including dining spaces, bar, storage areas, restrooms, and patio.Clear, sanitize, and reset tables promptly.Clean and sanitize areas using established practices and proceduresMaintain bar cleanliness, including counters, sinks, utensils, and storage areas.Follow all sanitation and safety protocols, including proper handling of tableware, glassware, and trash disposal.Bag and haul any trash to designated dumpstersPractice safe working habits and take required rest breaks and meal periods in a timely mannerStock and replenish bar and retail inventory, ensuring all items are properly labeled and pricedCommunicate clearly with guests, coworkers, and management.Conclude the dining experience by acknowledging and thanking guests for their choice of restaurant and inviting them to returnObtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slips to guests.Report any guest concerns, account updates, or operational issues to management.Participate in scheduled training classes and seminars.Practice safe working habits and take legally required rest breaks and meal periods in a timely mannerAssist with special projects or work at other venues as needed.Operate all company vehicles at an appropriate speed and with cautionPerform any other tasks as assigned by management to ensure smooth operations.Required Education, Knowledge, Skills, and Competencies:Must be a minimum of 21 years of ageHave at least one year of related experience to include hospitality, sales, and/or customer service.Possess basic wine knowledge.Possess basic coffee knowledge.Outgoing personality, positive attitude, and strong communication skills.Be willing to serve and entertain guests according to the perceived atmosphere and expectation of guests.Must be flexible and available to work a varying schedule to include weekdays, weekends, evenings, holidays, split shifts, and extended hours as business needs dictateExcellent verbal communication skills and positive interpersonal skills requiredMust possess and maintain a current California Food Handler CertificateMust possess and maintain a current ABC-approved California Responsible Beverage Server (RBS) Training CertificateExcellent verbal and interpersonal communication skills are required. Communicate professionally both in person and on the phone.Maintain a neat, well-groomed appearance in compliance with the dress codeMust be able to accurately use time-tracking software and operate the point-of-sale (POS) system.Ability to work under pressure and remain calmAbility to anticipate customer needs and respond appropriatelyAbility to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policiesAbility to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies* A complete job description will be available during the interview or upon request.Please visit our website for more information about our beautiful and growing hospitality portfolio: www.liveloveleal.comIn accordance with California law, the expected pay rate for this California position is $20.00/per hour + tips. The actual compensation will be determined based on experience and other factors permitted by law.For immediate consideration, please submit your resume in PDF format. Complete a full application by visiting our company website careers page at www.liveloveleal.com/careers and update your work availability on the application dashboard.