Lux Spa Locker Room Attendant – Guest Experience

ADP, Inc.; Kailua (HI); On-site; USD 25,000 - 36,000; Full time

Job summary

Kohanaiki Club in Kailua-Kona, HI, is seeking a Female Spa Attendant to uphold luxury spa standards in our locker room. The role focuses on guest service, cleanliness, and seamless experiences for members and guests during spa visits.

Responsibilities include greeting guests, checking in for appointments, orienting facilities, distributing lockers and robes, using POS and scheduling systems, and maintaining privacy and professionalism in a world-class private club environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality, spa, hotel, or luxury service experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and interpersonal skills.
• Basic computer proficiency, including experience with POS or scheduling systems preferred.
• Ability to work efficiently in a fast-paced environment.
• Discretion and professionalism in a private club setting.
• Team-oriented with a positive attitude.
• Basic understanding of cleaning procedures and products.

Responsibilities

• Greet members and guests warmly, using names when possible, and provide attentive, anticipatory service.
• Assist in checking members and guests in for their spa appointments in a professional and welcoming manner.
• Provide a thorough orientation of spa and locker room facilities, amenities, and services.
• Issue lockers, robes, and slippers, ensuring proper fit and guest comfort.
• Use computer systems to check spa schedules, verify treatment times, and assist with appointment-related inquiries.
• Facilitate food and beverage orders for members and guests using the appropriate computer/POS system, ensuring timely and accurate delivery.
• Respond promptly to member/guest requests, always ensuring comfort and satisfaction.
• Maintain a discreet and professional presence, respecting member privacy.
• Maintains locker room cleanliness and organization as described in responsibilities.
• Monitor and maintain inventory of towels, robes, toiletries, and supplies.
• Report maintenance issues or safety concerns promptly.
• Assist with other spa or club operations as needed.

Skills

Customer service

Attention to detail

Discretion

Team player

POS systems

Hospitality experience

Fast-paced environment

Education

High school diploma

Hospitality or spa experience preferred

Tools

Scheduling systems

Job description

Kohanaiki Club in Kailua-Kona, HI, is seeking a Female Spa Attendant to uphold luxury spa standards in our locker room. The role focuses on guest service, cleanliness, and seamless experiences for members and guests during spa visits.

Responsibilities include greeting guests, checking in for appointments, orienting facilities, distributing lockers and robes, using POS and scheduling systems, and maintaining privacy and professionalism in a world-class private club environment.