Lux Spa Concierge & Reservations Specialist

Nemacolin; Wharton Township (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) program

Medical, dental, and vision coverage

Paid time off and holiday compensation

Discounted associate meals and uniform

Resort discounts

Access to The Rec Center

Job summary

Nemacolin in Pennsylvania's Laurel Highlands seeks a Spa Front Desk Attendant to warmly welcome guests, manage reservations, and coordinate arrivals and departures in a Forbes-rated spa environment.

You will guide guests on spa and wellness services, resort amenities, hours, and daily activities, while maintaining a polished presentation, handling guest requests, and supporting seamless service across spa, salon, and fitness teams.

Qualifications

• Previous experience in hospitality or retail.
• Strong interpersonal, verbal, and written communication skills.
• Fluency in English.
• High school diploma.
• Professional grooming aligned with organizational standards.
• Ability to manage multiple priorities while maintaining composure.
• Commitment to delivering elevated guest service.

Responsibilities

• Greet spa guests with warmth and professionalism.
• Coordinate reservations, confirmations, and guest flow.
• Provide guidance on spa services, fitness programs, and daily activities.
• Communicate resort features, hours, and amenities.
• Handle guest requests promptly and courteously.
• Resolve guest concerns effectively.
• Maintain organized, presentable workstation.
• Coordinate with spa, salon, fitness teams, and leadership.
• Collaborate with colleagues to ensure service excellence.
• Support additional spa responsibilities as assigned.

Skills

Hospitality experience

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma

Job description

Nemacolin in Pennsylvania's Laurel Highlands seeks a Spa Front Desk Attendant to warmly welcome guests, manage reservations, and coordinate arrivals and departures in a Forbes-rated spa environment.

You will guide guests on spa and wellness services, resort amenities, hours, and daily activities, while maintaining a polished presentation, handling guest requests, and supporting seamless service across spa, salon, and fitness teams.