Luthier - Guitar Center

Guitar Center; Fulton (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

A leading music retailer is seeking a Repair Technician to provide maintenance and repair services on customer-owned instruments. This role focuses on delivering excellent customer experiences and ensuring high-quality work on repairs. Ideal candidates will possess skilled understanding of guitar repair and be able to interact positively with customers. Join a supportive work environment with unique benefits including gig leave and various health benefits.

Qualifications

• Skilled understanding of repairing guitars.
• Foundational product knowledge on Guitar Center products.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear, as requested.
• Complete warranty repair work.
• Complete additional duties as assigned.

Skills

Repair guitars

Job description

Why Guitar Center?

Here’s just some of the rewards: we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission. As a Repair Technician (Guitar), you will provide maintenance and repair services on customer‑owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.

Key Characteristics

• Customer Focus – Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way and handle service issues.
• Initiative – Identifies opportunities & issues and follows through on activities to capitalize or resolve them. Learns quickly and takes positive action without being requested.
• Selling – Works through GC certification program to gain a base understanding of products and sales techniques.
• Training – Effectively trains learners and communicates information and techniques so that they are retained.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store‑owned gear, as requested.
• Complete warranty repair work.
• Complete additional duties as assigned.

Qualifications

• Skilled understanding of repairing guitars.

Preferences

• Foundational product knowledge on Guitar Center products.

Equal Opportunity Employer

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you can request a reasonable accommodation by calling 1 or by sending an email to ______.