Luthier - Guitar Center

Guitar Center; Wilton (IA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

401K + company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

Guitar Center is seeking a Repair Technician (Guitar) to service customer-owned instruments and assist in maintaining store inventory. You will work in a dynamic environment focused on delivering high-quality repairs and exceptional customer experiences.

Applicants should understand guitar repair basics and be committed to craftsmanship. The role emphasizes customer interaction, product knowledge, and teamwork within the store operations.

Qualifications

• Experience repairing guitars or musical instruments.
• Ability to diagnose and repair instrument issues accurately.
• Strong customer-facing skills and professional communication.

Responsibilities

• Interact with customers to ensure a positive experience.
• Repair and maintain customer-owned guitars with quality workmanship.
• Maintain store-owned gear as required.
• Complete warranty repair work when applicable.
• Assist in general store operations as needed.

Skills

Customer service

Attention to detail

Guitar repair knowledge

Craftsmanship

Communication

Tools

GC certification program

Job description

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave - take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including

• Medical
• Dental
• Vision
• 401K plus company match
• mental health support
• paid sick/holiday/vacation time
• employee discount program
• tuition reimbursement options

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate info and techniques so that they are retained.

As our Repair Technician, you will:

• Interact with customers, ensuring a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Maintain store owned gear, as requested
• Complete warranty repair work
• Additional duties as assigned

Requirements:

• Skilled understanding of repairing Guitars

Preferences:

• Foundational product knowledge on Guitar Center products

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling or by sending an email to .