Lutheran Urology Surgery Scheduler

45500 Intermountain Medical Group Denver LLC; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Intermountain Health is seeking an Enhanced Scheduler to register and schedule patients across Intermountain Healthcare facilities. This role focuses on a single-call scheduling experience, insurance review, and voice-of-customer alignment to optimize patient flow.

The position is on-site at Lutheran Clinic in Wheat Ridge, Colorado, with a Monday–Friday schedule and holiday observance. It requires interaction with patients, physicians, and multiple departments to ensure smooth pre-op and post-op

Qualifications

• High school diploma or equivalent.
• Two years related experience in a health care organization.
• Regular attendance on site during scheduled hours.
• Understand health insurance and medical costs.
• Excellent customer service skills.
• Strong communication skills.
• Proficient computer skills.
• A team player with professionalism.

Responsibilities

• Maintains the surgery schedule, providing necessary information to patients and physicians.
• Coordinates, registers and schedules appointments for patients according to availability.
• Conducts patient pre-certification on proper insurance approval for appointments and medical care.
• Ensures all pre-operative required tests needed prior to surgery are scheduled and completed.
• Collects patient payments and provides accurate receipts; posts payments in system.
• Communicates detailed surgery preparation instructions and arrival/departure details to patients.

Skills

Customer service

Communication

Computer literacy

Teamwork

Professionalism

Regular attendance

Education

High school diploma

Job description

Job Description: The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices.

The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise. Schedule Monday thru Friday position no weekends, and we follow the same holidays as all IMH clinics in person position.

Scope 1.

• 1. Maintains the surgery schedule, providing necessary information to patients andphysicians.
• 2. Coordinates, registers and schedules appointments for patients according to availability.
• 3. Conducts patient pre-certification on proper insurance approval for appointments and medical care.
• 4. Ensures all pre-operative required tests needed prior to surgery, are scheduled and completed.
• 5. Coordinates and ensures necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.
• 6. Communicates detailed information and answers patients' questions regarding surgery preparation instructions, arrival / departure instructions relative to procedure.
• 7. Schedules any necessary follow-up appointments, as directed by physicians.
• 8. Receives and screens calls relating to problems that may arise due to date changes and any reasons for cancellation.
• 9. Escalates non-routine issues to the practice manager or physician.
• 10. Greets patients. Answers phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
• 11. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
• 12. Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
• 13. Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
• 14. Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
• 15. Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
• 16. Maintains department and/or individual work queues and reports as required.
• 17. Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
• 18. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• 19. Performs other duties as assigned.

Minimum Qualifications Required High school diploma or equivalent is required Two (2) years related experience in a health care organization is required Preferred To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• 2. Demonstrate understanding of health insurance, medical costs, medical terminology.
• 3. Excellent customer skills, in person and via telephone.
• 4. Strong communication skills.
• 5. Proficient computer skills.
• 6. Possess a strong work ethic and a high level of professionalism.
• 7. A team player who handles multiple projects simultaneously in a fast paced environment.

No Additional Description Available

Location: Lutheran Clinic Work City: Wheat Ridge Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.41 - $28.14

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

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Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!