Lumberyard Associate - Forklift & Customer Service

Bliffert Lumber; Green Bay (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Bliffert Lumber is seeking an energetic Yard Associate in Green Bay, WI to support yard operations and deliver excellent customer service. You’ll work with customers, drivers, dispatch, and store teams to receive, store, load, and deliver building materials safely.

You will handle order fulfillment, inventory, forklift duties, and safety duties while keeping the yard organized and accessible for professional contractors and DIY customers.

Qualifications

• Knowledge of building materials and lumber products preferred.
• Ability to read and use measuring devices accurately.
• Strong time management and organizational skills.
• Basic math skills.
• Basic computer skills.
• Valid driver's license.
• Forklift experience preferred; forklift certification is highly desirable.
• Ability to frequently lift and carry up to 75 pounds safely.
• Strong communication and customer service skills.
• Ability to follow established procedures and identify opportunities for improvement.
• Ability to work independently and as part of a team.
• Ability to work outdoors in varying weather conditions.

Responsibilities

• Assist walk-in retail customers, contractors, and B2B customers with material selection and loading.
• Provide outstanding customer service and represent Bliffert professionally during every interaction.
• Pull customer orders accurately and prepare materials for pickup or delivery.
• Process credit returns and material returns with attention to detail.
• Recognize customer satisfaction concerns and proactively resolve issues related to loaded materials.
• Communicate effectively with customers regarding orders, products, and yard operations.
• Support the company mission of creating raving fans through exceptional service.
• Work with Dispatch and store management to maintain the daily flow of yard and delivery operations.
• Keep loads pulled, staged, and ready for delivery trucks as they return for additional runs.
• Load and unload trucks safely and efficiently while properly handling building materials.
• Verify that incoming materials are inspected, counted, and checked for damage.
• Ensure incoming and outgoing shipments match purchase orders in quantity and quality.
• Organize, stock, and move lumber and building materials throughout the yard.
• Assist at other company yard locations as needed to support business operations.
• Safely operate forklifts and other approved equipment to move materials.
• Use power tools, saws, and cutting equipment safely to perform rough cuts and material preparation.
• Maintain accurate inventory through proper receiving, stocking, and material movement practices.
• Read measurements accurately and utilize measuring tools and equipment.
• Support inventory control by ensuring products are stored properly and accessible for customer orders.
• Follow all company safety policies, procedures, and operational guidelines.
• Maintain clean, organized, and safe yard, warehouse, and storage areas.
• Perform general housekeeping and landscaping duties throughout the yard.
• Lift, carry, and move building materials safely while following proper lifting techniques.
• Report safety concerns, accidents, equipment issues, or workplace injuries immediately to management.
• Help create a safe working environment for customers, team members, and delivery personnel.

Skills

Building materials

Measuring devices

Time management

Math skills

Computer skills

Driver's license

Forklift experience

Forklift certification

Lifting 75 lb

Communication

Customer service

Procedures adherence

Teamwork

Outdoor work

Tools

Forklift

Job description

Bliffert Lumber is seeking an energetic Yard Associate in Green Bay, WI to support yard operations and deliver excellent customer service. You’ll work with customers, drivers, dispatch, and store teams to receive, store, load, and deliver building materials safely.

You will handle order fulfillment, inventory, forklift duties, and safety duties while keeping the yard organized and accessible for professional contractors and DIY customers.