lululemon Technology Director, Engineering and Data Services

lululemon; Seattle (WA); Hybrid; USD 278,000 - 298,000; Full time

Benefits offered by this job

Extended health & dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a senior leader to direct guest support technology, including CRM, channels, and analytics platforms. You will shape strategy, roadmaps, and an operating plan, balancing CapEx/OpEx with vendor partnerships to ensure agile delivery and scale across Retail, Omni, and B2B channels.

You will lead large engineering teams, ensuring cyber security, SOX controls, and cloud-focused modernization while guiding cross-functional partners and executive stakeholders.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or similar technical field.
• 10 years IT experience with 5+ years leading global tech initiatives in Retail.
• Experience with enterprise integration, cloud architectures, DevOps practices, and modern application stacks.
• Experience managing budgets >$3M annually and leading teams of 15+.

Responsibilities

• Lead engineering teams responsible for all guest support technology including CRM, live channels, chatbot, self-service, commerce, and identity systems.
• Develop and communicate department roadmaps and annual operating plans with business/tech partners.
• Manage CapEx/OpEx, risk, dependencies, and vendor partnerships to enable agile delivery.
• Oversee global store reporting, data analytics products, and cross-functional tech initiatives.

Skills

Leadership

Global program management

Agile delivery

DevOps

Cloud architectures

Cybersecurity standards

SOX compliance

Education

Bachelor's degree in Engineering/CS/IT

Tools

Oracle

Oracle Service Bus (OSB)

Kafka

CI/CD tooling

Job description

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

core responsibilities

Lead engineering and delivery teams responsible for all global guest support technology enabling the Guest Education Center (GEC) / Contact Center, including customer and case management, live channels (phone, chat, video, messaging, email), chatbot and self-service, commerce and identity, and RPA, as well as global store reporting and data and analyticsproducts and services across all Retail, Omni, Guest Support, and B2B channels. Direct strategy and roadmaps for the department in support of business capabilities. Lead business caseand annual operating plan development in collaboration with business and technology partners. Build engineering capability and capacity on the team through employee hires, contractors,and strategic vendor partners in support of agile delivery. Accountable for CapEx and OpEx financials (department and project), resource management, risk and dependency managementand mitigation. Accountable for the successful planning and delivery of technology capabilities in collaboration with business, product, and cross-functional technology leaders.

Telecommuting permitted up to 1 day/week.

40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.

qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or similar technical field, and 10 years of experience in Information Technology (of which 5 years must be progressive, post-baccalaureate experience).

Must have 5 years of experience leading complex, global technology initiatives in a Retail environment.

Must have 5 years of experience working with and leading initiatives in the following areas:

• Integration services supporting enterprise applications in an omni-channel retail business.
• Implementing modern application architectures for the cloud leveraging practices and tools such as DevOps, Java frameworks, microservices, and CI/CD tools and practices.
• Implementing and operating software platforms from large enterprise vendors including Oracle.

Must have 3 years of people management experience leading global engineering teams leveraging agile delivery practices with a team size of at least 15 people.

Must have 2 years of experience working with and leading initiatives in the following areas:

• Implementing automated testing of enterprise applications and services.
• Being directly accountable for managing department and project/program budgets exceeding $3 million in annual expenditure.
• Implementing and maintaining solutions on middleware/messaging technologies such as Oracle Service Bus (OSB) and/or Kafka.
• Ensuring enterprise systems meet cybersecurity standards.
• Managing SOX compliant systems.

Must have 1 year of experience working with:

• Negotiating and managing system integrator and/or managed services contracts with top-tier vendors and contract values exceeding $2M.
• Working with mixed onshore / offshore teams.
• Leading the transition of enterprise systems from on-premise to cloud hosting.
• Communicating with technology, product, and business leadership.

Up to 10% domestic and international travel required.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in the USA is required for this role.

compensation and benefits package

For Washington Applicants: lululemon's compensation offerings are rooted in apay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position in Washington isfrom $278,000 - $298,000/yr; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our competitive Total Rewards offering, permanent employees in this position may be eligible for our competitive annual bonus offering, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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