Lucky Bear Casino General Manager

Hoopa Valley Tribe; Hoopa (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Hoopa Valley Tribe invites applications for a full-time on-site General Manager to lead the Lucky Bear Casino in Hoopa, CA. The role focuses on rehabilitating the casino with strong marketing, customer engagement, and brand exposure, while ensuring compliance with Tribal and gaming regulations.

You will oversee daily operations, manage budgets, develop promotions, and build partnerships to re-establish presence in the community.

Qualifications

• Bachelor's degree preferred; related fields acceptable.
• 4–6 years in casino, hospitality, or customer-service driven operations.
• At least 2 years in supervisory/management with staff oversight and training.
• Experience budgeting, revenue goals, and financial reporting.
• Experience coordinating events, promotions or partnerships to drive traffic.
• Budget development and management experience.

Responsibilities

• Provides executive leadership of casino operations to ensure compliant gaming activities.
• Oversees day-to-day casino operations including staffing, customer service, security, and facilities.
• Ensures compliance with Gaming Ordinance, Tribal-State Compact, and applicable regulations.
• Liaises with Tribal Gaming Commission and regulators, coordinating audits and reporting.
• Develops internal controls, risk management, and operational procedures to safeguard assets and revenue.
• Prepares and monitors annual operating and capital budgets; authorizes expenditures.
• Oversees financial controls, revenue reporting, and cash handling with Finance.
• Develops marketing, advertising, and promotions to increase traffic and brand visibility.
• Plans, coordinates, and hosts casino events and community engagement activities.

Skills

Executive leadership

Casino operations

Marketing strategy

Customer engagement

Staff development

Education

Bachelor's degree in Business Administration / Hospitality Management / Marketing

4–6 years casino/gaming industry experience

2+ years supervisory/management

Job description

Company Description The Hoopa Valley Tribe is a sovereign Tribal government located in Hoopa, California, approximately 60 miles northeast of Eureka along the Trinity River. The Tribe’s primary industries include government operations and logging, supporting the local economy and community services. Governance is led by a Tribal Chairman and seven Council Members elected by Tribal membership, providing stable leadership and direction. The Tribe is actively involved in Trinity River and Klamath Basin restoration efforts, reflecting a strong commitment to environmental stewardship and cultural preservation. Working with the Tribe offers an opportunity to contribute to long-term community and environmental initiatives in a unique rural setting.

Role Description The Lucky Bear Casino General Manager is a full-time, on-site role based in Hoopa, CA. The General Manager is responsible for the overall leadership, operations, and strategic planning for the Lucky Bear Casino; their primary focus will initially be on rehabilitating the casino with strong marketing, brand exposure, and customer engagement promotions. This position will work cooperatively with the Gaming Commission to ensure the casino is working in accordance with applicable Tribal, State and Federal policies, Indian Gaming regulations and ensures internal control compliance. The incumbent is responsible for leading efforts to re-establish the casino’s presence in the community, drive customer traffic, and create a welcoming, high energy environment through targeted marketing campaigns, special events, promotions, and partnerships. This position is a highly active, leadership role that requires creativity, initiative, and the ability to rebuild momentum in a previously underutilized or underperforming operation.

DUTIES & RESPONSIBILITIES:

• Provides executive leadership and overall management of casino operations to ensure efficient, effective, and compliant gaming activities.
• Oversees all day-to-day casino operations, including gaming floor activities, staffing, customer service, security coordination, and facility operations.
• Ensures compliance with the Tribe’s Gaming Ordinance, Tribal–State Gaming Compact, Gaming Commission regulations, and all applicable Tribal, Federal, and regulatory requirements.
• Serves as the primary liaison with the Tribal Gaming Commission and regulatory entities, including coordinating audits, inspections, reporting requirements, and corrective actions.
• Develops and implements internal controls, risk management practices, and operational procedures to safeguard casino assets, revenue, and integrity of gaming operations.
• Prepares and submits annual operating and capital budgets; administers approved budgets, monitors financial performance, manages revenue goals, and authorizes expenditures.
• Oversees financial controls, revenue reporting, cash handling processes, and works collaboratively with Finance to ensure transparency and accountability.
• Develops and executes marketing, advertising, and promotional strategies to increase customer traffic and engagement, revenue, and brand visibility.
• Plans, coordinates, and hosts casino events, promotions, and community engagement activities to enhance customer experience and loyalty.

To see a full job description, please contact Hoopa Valley Tribe Human Resources Department at [e-mail] or [e-mail].

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Management, or a related field; is preferred.
• Four to six years prior experience in casino/gaming industry, hospitality, retail or closely related customer service driven operation.
• At least (2) two years must be in a supervisory or management role, with direct responsibility for staff oversight, performance management, and training and employee development.
• Experience managing budgets, revenue goals, and financial reporting.
• Prior experience coordinating events, promotions, or community partnerships to increase customer traffic.
• Must have experience developing and managing budgets.
• Must be able to pass a Gaming background to obtain a Gaming license within first 60 days of employment, in accordance with Title 31.

An equivalent combination of education and experience may be considered for this position.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong knowledge of casino or hospitality operations and customer service standards.
• Ability to develop and execute marketing and promotional strategies to increase customer traffic and engagement, and increase customer return rates.
• Demonstrated business acumen, including the ability to understand financial statements, analyze organizational data, and make informed decisions to improve business.
• Working knowledge of internal controls, cash handling, and advanced financial management.
• Strong communication and interpersonal skills; with the ability to remain calm in intense and stressful situations.
• Ability to manage multiple priorities in a fast paced environment.
• Ability to resolve customer complaints, and operational issues professionally and efficiently.
• Must be proficient with computer software and applications, including email, Workflow, and Microsoft Suite.