LTSS Service Coordinator-Western Iowa

The Elevance Health Companies, Inc.; West Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Elevation Health is seeking a field-based LTSS Service Coordinator to serve Western Iowa, residing in listed counties within commuting distance. The role requires conducting assessments, developing PCSPs, and coordinating with care teams.

You will manage LTSS waivers, serve as the primary contact for members' non-clinical needs, collaborate with caregivers and providers, and participate in state audit processes.

Qualifications

• Bachelor’s degree in a health-care related field is required.
• Minimum two years of experience working with a social work agency or equivalent background.
• Knowledge of state law, contract requirements, and federal regulations related to LTSS.

Responsibilities

• Conduct face‑to‑face program assessments using standardized tools and motivational interviewing techniques.
• Develop and document PersonCentered Support Plans (PCSP) and backup plans.
• Implement and manage individual waivers (LTSS, IDD, behavioral health, physical health) and coordinate with interdisciplinary care teams.
• Serve as single point of contact for member’s health, behavioral, and long‑term service needs.
• Manage non‑clinical needs for members with chronic illnesses or disabilities to ensure cost‑effective utilization of services.
• Collaborate with member’s chosen care team (caregivers, family, service providers, physicians) to set short and long‑term goals.
• Identify members who may benefit from alternative service levels or other waiver programs.
• Submit utilization/authorization requests with supporting documentation aligned with care plans.
• Report critical incidents to state and county agencies (Adult Protective Services, Law Enforcement).
• Participate in appeals, fair hearings, grievances, and state audits.
• Travel to client sites, work sites, and other locations as required.

Skills

Interpersonal skills

Collaborative relationships

Education

Bachelor’s degree in a health-care related field

Job description

Job Overview

LTSS Service Coordinator – field‑based role located in Western Iowa (Polk, Ida, Cherokee, Pottawattamie, Story, Adair, Woodbury, Webster, Harrison, Shelby, Carroll, Crawford, O'Brien, Plymouth, Marion, Adams, Mills, Washington, Dickinson, Clay). Must reside in one of these counties or within reasonable commuting distance.

Key Responsibilities

• Conduct face‑to‑face program assessments using standardized tools and motivational interviewing techniques.
• Develop and document PersonCentered Support Plans (PCSP) and backup plans.
• Implement and manage individual waivers (LTSS, IDD, behavioral health, physical health) and coordinate with interdisciplinary care teams.
• Serve as single point of contact for member’s health, behavioral, and long‑term service needs.
• Manage non‑clinical needs for members with chronic illnesses or disabilities to ensure cost‑effective utilization of services.
• Collaborate with member’s chosen care team (caregivers, family, service providers, physicians) to set short and long‑term goals.
• Identify members who may benefit from alternative service levels or other waiver programs.
• Submit utilization/authorization requests with supporting documentation aligned with care plans.
• Report critical incidents to state and county agencies (Adult Protective Services, Law Enforcement).
• Participate in appeals, fair hearings, grievances, and state audits.
• Travel to client sites, work sites, and other locations as required.

Required Qualifications

• Bachelor’s degree (BA/BS) in a health‑care related field.
• Minimum two years of experience working with a social work agency or equivalent background.
• Knowledge of state law, contract requirements, and federal regulations related to LTSS.
• Strong interpersonal skills and ability to build collaborative relationships.

Preferred Qualifications

• Experience with long‑term services and supports (LTSS) or behavioral health programs.
• Knowledge of interdisciplinary care rounds and care coordination processes.
• Previous field‑based or travel‑heavy role experience.

Elevation Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.