LTSS Service Coordinator - RN

Elevance Health; Fredericksburg (TX); Hybrid; USD 60,000 - 75,000; Full time

Job summary

A healthcare company is seeking an LTSS Service Coordinator - RN responsible for managing member care plans. This field-based role requires performing assessments, coordinating care, and collaborating with healthcare professionals. The ideal candidate will have an RN license and experience with chronic conditions. This position offers a flexible work environment, primarily in the field with occasional office attendance.

Qualifications

• Must have an RN license to develop and manage care plans.
• Experience with chronic illnesses or disabilities is essential.
• Strong communication skills for liaising with healthcare teams.

Responsibilities

• Manage member cases and develop care plans based on individual needs.
• Conduct telephonic or face-to-face assessments with members.
• Coordinate care with healthcare teams for optimal member health.

Skills

Clinical assessments

Care coordination

Management of chronic illnesses

Education

Current, unrestricted RN license

3-4 years of experience in case management or similar

Job description

Join to apply for the LTSS Service Coordinator - RN role at Elevance Health

Location: Candidate should reside in Ector, Fredericksburg or Midland TX.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

The LTSS Service Coordinator-RN is responsible for overall management of member's case within the scope of licensure; provides supervision and direction to non-RN clinicians participating in the member's case in accordance with applicable state law and contract; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum.

How you will make an impact:

Responsible for performing telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical health, behavioral health, social services and long term services and supports.

Identifies members for high risk complications and coordinates care in conjunction with the member and the health care team.

Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits.

Obtains a thorough and accurate member history to develop an individual care plan.

Establishes short and long term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs.

The RN has overall responsibility to develop the care plan for services for the member and ensures the member's access to those services.

May assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as appropriate, within benefits structure or through extra-contractual arrangements, as permissible.

Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on the development of care management treatment plans.

May also assist in problem solving with providers, claims or service issues.

Directs and/or supervises the work of any LPN/LVN, LSW, LCSW, LMSW, and other licensed professionals other than an RN, in coordinating services for the member by, for example, assigning appropriate tasks to the non-RN clinicians, verifying and interpreting member information obtained by these individuals, conducting additional assessments, as necessary, to develop, monitor, evaluate, and revise the member's care plan to meet the member's needs, and reviewing and providing input on the non-RN clinicians' performance on a regular basis.

Requires an RN; 3-4 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background.

Current, unrestricted RN license in applicable state(s) required.

Preferred Skills, Capabilities and Experiences:

Travels to worksite and other locations as necessary.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.