LTSS Service Care Coordinator

Centene Corp.; Oak Lawn (IL); Hybrid; USD 32,000 - 53,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Remote, hybrid, field or office work S

Job summary

Centene Corporation is seeking a field-based Care Manager to support members across Southern Cook County with a primary focus on Oak Lawn and nearby towns. You will assess needs, develop long-term care plans, coordinate services, and educate members and families on available benefits while traveling to member homes.

This role requires about 50% local travel and a mix of remote work, with emphasis on HCBS waiver populations and community resource connections to improve health outcomes and quality

Qualifications

• Requires a Bachelor's degree and 1 year of related experience or equivalent experience.
• Experience with Home and Community-Based Services (HCBS) waiver populations preferred.
• Strong ability to coordinate care and connect members to community resources.

Responsibilities

• Evaluates member needs, resources, and recommends the best care plan for outcomes.
• Develops ongoing long-term care plans and identifies providers and community resources.
• Coordinates between members/families and care teams to ensure service access.
• Provides resource support for employment, housing, participant direction, independent living, and social needs.
• Monitors care plans and member status, offering recommendations based on needs.

Skills

Case management

Care coordination

Resource navigation

Patient education

HCBS familiarity

Education

Bachelor's degree

Job description

Position Purpose:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Key Details: This is a field-based, work-from-home position supporting members throughout Southern Cook County and Will County, with a primary focus on Oak Lawn, Hazel Crest, Manhattan, New Lenox, Matteson, Tinley Park, Orland Park, Frankfort, Mokena, Alsip, Homer Glen, and Monee.

The role requires approximately 50% local travel to conduct member home visits and provide in-person support, with the remaining time spent working remotely from home. The ideal candidate will have case management experience, preferably working with Home and Community-Based Services (HCBS) waiver populations. Experience coordinating care, connecting members to community resources, and supporting complex medical and social needs is highly preferred.

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome


• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care


• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members


• Provides resource support to members and their families/caregivers for various needs ( e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans


• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs


• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met


• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators


• May perform on-site visits to assess member's needs and collaborates with providers or resources, as appropriate


• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits


• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner


• Performs other duties as assigned


• Complies with all policies and standards

Education/Experience:

Requires a Bachelor's degree and 1 year of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

For Illinois Plan Only:

In addition to the requirements above the employee working on Physically Disabled/Elderly candidate must meet one of the 3 following criteria:

• RN licensed in Illinois.


• Bachelor or Master's Degree prepared in human services related field. Bachelor's degree in Human Services related field defined as: Child, Family and Community Services, Early Child Development, Guidance and Counseling, Home Economics- Child and Family Services, Human Development Counseling, Human Service Administration, Human Services, Master of Divinity, Pastoral Care, Pastoral Counseling, Psychiatric Nursing, Psychiatry, Psychology, Public Administration, Rehabilitation Counseling, Social Science, Social Services/Social Work or Sociology.


• LPN with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly

Pay Range: $22.94 - $38.79 per hour

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including:

• competitive pay


• health insurance


• 401K and stock purchase plans


• tuition reimbursement


• paid time off plus holidays


• a flexible approach to work with remote, hybrid, field or office work schedules

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act