LTSS Service Care Coordinator

Centene Corporation; Aurora (IL); Hybrid; USD 32,000 - 53,000; Full time

Job summary

Centene Corporation is seeking a Care Manager to assist in developing and coordinating holistic care management activities for members in the Aurora, Naperville, and West Chicago areas. The role involves 50% local travel and a mix of home-based remote work, focusing on long-term care planning and education for members and families.

The ideal candidate has case management experience with waiver populations, strong care coordination skills, and knowledge of community resources.

Qualifications

• Requires a Bachelor's degree and 1 year of related experience or equivalent experience.
• For Illinois Plan: RN license in Illinois or a Bachelor/Master’s in a human services field; LPN with relevant experience may also qualify.
• Must reside near the service area and be available for 50% local travel, with remote work otherwise.

Responsibilities

• Evaluates member needs, resources, and plans for the best outcomes.
• Develops long-term care plans and identifies providers and community resources.
• Coordinates between member/family and care providers to ensure services are accessible.
• Provides education to members and families on procedures, services, and benefits.
• Monitors plans, member status, and outcomes, providing recommendations as needed.
• Interacts with long-term care providers to ensure member needs are met.
• Collects and maintains member information to ensure regulatory compliance.
• May perform on-site visits and educate on options and referrals.

Skills

Case management

Care coordination

Community resources

Member education

Regulatory compliance

Education

Bachelor's or Master’s in human services

Job description

Position Purpose

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Key Details

This position supports members throughout Aurora, Naperville, and West Chicago and requires 50% local travel, with the remaining time working remotely from home. Candidates must reside within or near the service area to effectively support member needs. The ideal candidate will have case management experience working with waiver populations, along with strong care coordination and community resource knowledge.

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
• May perform on-site visits to assess member's needs and collaborates with providers or resources, as appropriate
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience

Requires a Bachelor's degree and 1 year of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

For Illinois Plan Only: In addition to the requirements above the employee working on Physically Disabled/Elderly candidate must meet one of the 3 following criteria:

1. RN licensed in Illinois.
2. Bachelor or Master’s Degree prepared in human services related field. Bachelor’s degree in Human Services related field defined as: Child, Family and Community Services, Early Child Development, Guidance and Counseling, Home Economics- Child and Family Services, Human Development Counseling, Human Service Administration, Human Services, Master of Divinity, Pastoral Care, Pastoral Counseling, Psychiatric Nursing, Psychiatry, Psychology, Public Administration, Rehabilitation Counseling, Social Science, Social Services/Social Work or Sociology.
3. LPN with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly five years. Other state specific requirements may apply. required.

Pay Range: $22.94 - $38.79 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.