LTL IT Business Analyst: Data-Driven Transportation Projects

Forward Air Corporation; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Forward Air Corporation seeks a Business Analyst to support LTL operations by analyzing shipment volumes, lane performance, and carrier metrics, translating findings into IT project requirements.

You will lead IT projects from initiation to delivery, collaborate with business leaders, and use MercuryGate or SAP TM to drive data-driven improvements in a fast-paced logistics environment.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field.
• Industry experience is required.
• 3 years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment.
• Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements.
• Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data.

Responsibilities

• Strong initiative to learn LTL processes and map for gap analysis, reporting, software requirements, and presentations.
• Use critical thinking to understand freight data and LTL operational processes.
• Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast demand, and deliver data-driven insights.
• Validate freight rating, billing data, and operational results.
• Understand IT projects and project management within a transportation and logistics environment.
• Lead LTL Operations IT projects from start to finish including TMS enhancements and terminal tools.
• Work outside documented processes to find streamlined solutions across the LTL network.
• Other duties as assigned.

Skills

Strategic thinking

Strong communication

Self-starter

Team player

Detail-oriented

Multitasking

English proficiency

Education

Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field

Tools

SQL

MercuryGate

SAP TM

Microsoft Office

AS400

Job description

Forward Air Corporation seeks a Business Analyst to support LTL operations by analyzing shipment volumes, lane performance, and carrier metrics, translating findings into IT project requirements.

You will lead IT projects from initiation to delivery, collaborate with business leaders, and use MercuryGate or SAP TM to drive data-driven improvements in a fast-paced logistics environment.