TMS/FMS Business Analyst

Unis LLC; Buena Park (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Job summary

Unis LLC is seeking a Transportation Management System (TMS) / Freight Management System (FMS) Business Analyst to support and optimize our transportation technology platforms across our growing 3PL network. You will partner with Transportation Operations, Brokerage, Carrier Management, Customer Success, and IT to improve system functionality, streamline processes, and enhance customer service.

The role requires 3+ years in a BA capacity within TMS/FMS and a 3PL/transportation background, with

Qualifications

• Bachelor's degree in a related field.
• 3+ years of Business Analyst experience in TMS/FMS.
• 3+ years in a 3PL, transportation, brokerage, or supply chain.
• Strong knowledge of TL, LTL, Parcel, Drayage, Intermodal, Carrier management.
• Experience gathering requirements and documenting specifications.
• Experience with software implementations, integrations, and testing.
• Advanced Excel skills and SQL knowledge.
• Excellent communication and stakeholder management.

Responsibilities

• Serve as the primary liaison for TMS/FMS initiatives across Operations, Brokerage, IT, and customers.
• Gather, analyze, document, and validate business requirements for systems and process improvements.
• Configure and support TMS/FMS functionality including: order management, load planning, carrier selection, dispatch, freight rating, tracking, appointment scheduling, freight audit and payment, and customer reporting.
• Collaborate with developers on API/EDI/ERP/WMS/GPS/integration projects.
• Lead UAT, regression testing, and production validation.
• Analyze transportation workflows to identify automation opportunities and efficiency gains.
• Support customer implementations, new services, and system rollouts.
• Troubleshoot production issues and coordinate resolutions.
• Develop SOPs, documentation, training materials, and user guides.
• Create dashboards and reports to improve visibility and performance.
• Support continuous improvement initiatives focusing on cost reduction and service improvements.

Skills

BA experience

TMS/FMS domain

3PL/transportation domain

Excel

SQL

Communication

Stakeholder management

Education

Bachelor's degree in Supply Chain/IS/Business/Logistics

Tools

SQL

Job description

We are seeking a highly motivated Transportation Management System (TMS) / Freight Management System (FMS) Business Analyst to support and optimize our transportation technology platforms across our growing 3PL network. This role will partner with Transportation Operations, Brokerage, Carrier Management, Customer Success, and IT to improve system functionality, streamline business processes, and enhance customer service.

Key Responsibilities

• Act as the primary business liaison between Transportation Operations, Brokerage, IT, and external customers for all TMS/FMS initiatives.
• Gather, analyze, document, and validate business requirements for new implementations, system enhancements, and process improvements.
• Configure and support TMS/FMS functionality including:
  • Order management
  • Load planning and optimization
  • Carrier selection
  • Dispatch
  • Freight rating
  • Shipment tracking
  • Appointment scheduling
  • Freight audit and payment
  • Customer reporting
• Collaborate with software developers and integration teams on API, EDI, ERP, WMS, GPS, telematics, and customer connectivity projects.
• Lead User Acceptance Testing (UAT), regression testing, and production validation.
• Analyze transportation workflows to identify opportunities for automation and operational efficiency.
• Support customer implementations, new transportation services, and system rollouts.
• Troubleshoot production issues and coordinate resolutions with Operations, IT, and software vendors.
• Develop SOPs, business process documentation, training materials, and user guides.
• Create dashboards and reports to improve transportation visibility and operational performance.
• Support continuous improvement initiatives focused on cost reduction, service improvements, and process standardization.

Requirements

• Bachelor's degree in Supply Chain, Information Systems, Business, Logistics, or a related field.
• 3+ years of Business Analyst experience supporting Transportation Management Systems or Freight Management Systems.
• 3+ years of experience within a 3PL, transportation, brokerage, or supply chain environment.
• Strong knowledge of transportation operations including:
  • Truckload (TL)
  • Less-than-Truckload (LTL)
  • Parcel
  • Drayage
  • Intermodal
  • Carrier management
• Experience gathering business requirements and documenting functional specifications.
• Experience supporting software implementations, integrations, and testing.
• Strong analytical, troubleshooting, and problem-solving skills.
• Advanced Microsoft Excel skills.
• Working knowledge of SQL for data analysis and reporting.
• Excellent communication and stakeholder management skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off

Salary

$70k - $75k/yr