Community Care Worker I

Texas Health and Human Services; Corpus Christi (TX); On-site; USD 30,132 - 44,037; Full time

Job summary

Texas Health and Human Services Commission in Corpus Christi, TX is seeking a Community Care Worker I to determine eligibility for Texans needing in-home care, home-delivered meals and related social services. The role emphasizes compassion, policy understanding, and strong communication.

You will interview applicants, review documents, verify income, and coordinate service plans with clients, families and providers.

Qualifications

• Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Responsibilities

• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Interview applicants, individuals receiving services, and resource persons; conduct telephone and/or home/site visits to assess the need for services and provide information and referral to other resources.
• Conduct reviews to determine eligibility and functional needs.
• Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
• Maintain case record documents and enter information in an automated system, establishing a record for each individual receiving service.
• Monitor through contacting individuals receiving services to determine if services are meeting the individual’s needs. Develop/coordinate/review service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorize services appropriately and accurately to meet the individual’s needs.
• Prepare basic level ongoing or special narratives or statistical reports.

Skills

Interviewing techniques

Disability resources

Written communication

Time management

Relationship building

Office equipment use

Education

High School Diploma or equivalent

Job description

Job Details

Functional Title: Community Care Worker I

Job Title: Community Care Worker I

Agency: Health & Human Services Commission

Department: CCSE Region 11 Eligibility Det

Posting Number: 18710

Closing Date: 01/05/2027

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $2,694.33 - $3,946.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-11

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 25%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: Corpus Christi, TX

Job Location Address: 5155 FLYNN PKWY

MOS Codes: 42SX,4C0X1

Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in‑home care, home‑delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Services division is looking for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.

Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, thrive in a challenging, fast‑paced and evolving environment, have good communication skills, a positive attitude, strong work‑ethic and a desire to help others.

Employee benefits include: employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and a defined retirement plan with lifetime annuity.

Essential Job Functions

• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Interview applicants, individuals receiving services, and resource persons; conduct telephone and/or home/site visits to assess the need for services and provide information and referral to other resources (15%).
• Conduct reviews to determine eligibility and functional needs (20%).
• Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs (10%).
• Maintain case record documents and enter information in an automated system, establishing a record for each individual receiving service (20%).
• Monitor through contacting individuals receiving services to determine if services are meeting the individual’s needs (15%).Develop/coordinate/review service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorize services appropriately and accurately to meet the individual’s needs (15%).
• Prepare basic level ongoing or special narratives or statistical reports (5%).

Registrations, Licensure Requirements or Certifications

• Current Valid Driver’s License.

Knowledge, Skills, Abilities

• Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Initial Screening Criteria

• Willingness to travel at least 25% of the time to attend training, meetings, and to provide support to other offices.
• Experience using email and other automated applications, such as Microsoft Office products.
• High School Diploma or equivalent required.

Additional Information

Candidate must have reliable transportation and be able to attend training which may require overnight stay. This position is included in a career track series and will be filled at the Worker I level. Applicants with previous employment with CCSE will be reviewed by program management to determine appropriate entry level.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work.

Telework Disclaimer

This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.