LSE Senior Center Aide

The Town of Apex; Apex (NC); On-site; USD 18,184 - 25,898; Part time

Job summary

The Town of Apex is seeking a Part-Time Senior Center Aide to perform front desk and clerical tasks at the 53 Hunter Street Senior Center in Apex, NC. You will greet visitors, provide program information, register participants, and handle payments in a customer-focused environment.

The role is limited service, offering about 20 hours per week with no benefits; applicants should be able to work evenings and some weekends and must be 18+ years old.

Qualifications

• Cash drawer, general clerical and public contact experience.
• Strong customer service and problem-solving abilities.
• Ability to use online registration and data-base programs.

Responsibilities

• Performs general office duties and serves as receptionist for the Senior Center.
• Greets the public, answers phones and provides information on programs and policies.
• Registers patrons for programs and handles fees and cash.
• Responds to inquiries and routes to appropriate staff.
• Maintains records, reports, and uses registration software (ActiveNet).
• Tours facility and rental space, and assists staff with visitors.

Skills

Cash handling

General clerical

Public contact

Customer service

Reception/front desk

Data entry

Word processing

Online registration software

Tools

ActiveNet

Job description

invites applications for the position of:

LSE Senior Center Aide

EXPECTED HIRING RANGE: $16.00/hr

WORK LOCATION: 53 Hunter Street, Apex, NC 27502

SCHEDULE: Weeklyschedule/ number of shifts will vary. Available weekly shifts areMonday-Friday, 4pm-9pm and Sat 9am-3pm. Applicants must be able to provideavailability for a min of four week night shifts and two weekend shifts eachmonth to be considered.

POSTING CLOSING DATE: Open Until Filled. Position may close any time without notice.

Do you have a heart for supporting older adults and creatinga warm, welcoming environment where they feel valued, engaged, and connected?If you enjoy helping others, bringing positive energy to daily interactions,and making a meaningful impact in your community, consider joining Team Apex asa Part-Time Senior Center Aide!

*Limited service positions are not eligible for benefits.

HOW YOU'LL MAKE AN IMPACT

In this position, you will perform routine clerical, customerservice and front desk functions within the Town's Senior Center. This is alimited service position eligible for 20 hours per week or 1,000 peryear. Limited Service positions do not have benefits.

HOW YOU WILL CONTRIBUTE:

• Performs general office duties and serves as receptionist for the Senior Center.
• Receives and greets the public and employees; gives information concerning visitor'sneeds; handles most requests independently.
• Answers phones, provides information regarding departmental programs, services, and policies or refers to appropriate person.
• Registers patrons for programs using our registration software (Activenet), collects fees for programs and balances a cash drawer.
• Responds to citizen inquiries and complaints.
• Answers requests for information from customers or the general public who use the Town'sservices; identifies procedures that address needs or refer customer to proper staff member; follows-up with customers or other processes to insure proper disposition.
• Provides status updates to co-workers and supervisor through oral or written reports.
• Conduct tours of facility and rental space, providing verbal information as well as specified handouts regarding rental process and policies, etc.
• Takes messages, forwards calls, and assists staff with visitors.

Additional Job Duties:

• Serves as backup for full time Customer Service Representative as needed.
• Performs related duties as required.

WHAT SETS YOU UP FOR SUCCESS:

Candidates must be at least 18 years of age and available to work. Please note these positions run year-round.

The preferred candidate will have:

• Cash drawer, general clerical and public contact experience.
• Considerable knowledge of office practices and procedures, grammar, and punctuation.
• Considerable knowledge of word processing, data base maintenance, spreadsheet data entry, and other specific information technology applications.
• Skill in customer service including problem-solving and conflict resolution.
• Ability to utilize on-line registration and data-base programs, to troubleshoot software issues and work with programmatic staff on registration and software issues.
• Ability to communicate effectively in person and by telephone.
• Ability to follow oral and written instructions and procedures.
• Ability to type and/or enter data with accuracy at the speed required by the particular program or position utilizing the services of this role.
• Ability to learn and apply filing and coding systems and to arrange and place records, reports, and files into a proper sequence.
• Ability to compile information from data processed or records kept.
• Ability to establish and maintain effective working relationships with the general public and other employees.
• Ability to deal effectively with the public, possess strong computer skills & handle a wide variety of duties.

WHAT SETS YOU APART:

The preferred candidate will have cash drawer, general clerical and public contact experience.

*For additionalinformation, Allie Prelaske, Recreation Program Supervisor, by email at:[e-mail] phone: Office: 919-249-3507.

GET TOKNOW APEX:

Known as "The Peak of Good Living",the Town of Apex is a rapidly growing Wake County municipality with a currentpopulation of more than 84,000 and has been ranked as one of Money Magazine'sBest Place to Live in America. Our current workforce is comprised of over740 full-time employees and over 125 part-time/seasonal staff. Our HumanResources Department - with the support and confidence of Town leadership - iscommitted to providing best-in-class HR programs for our employees, with amission to create a culture of empowerment and accountability that maximizesindividual and organizational potential. We offer a generous benefit package andhave a highly competitive compensation program. More than that, the Townis an awesome place to work, as evidenced by the high job satisfaction ratingreceived in the last employee opinion survey conducted with our employees.

KEEP IN MIND:

Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test,post-offer functional testing (if required by position),background verifications including references, criminal record and driver's license checks prior to employment.

The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.