LS - Line Service Manager Job

Atlantic Aviation FBO Services, Inc.; Indiana, South Bend (PA, IN); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a Line Service Manager to oversee all aspects of Line Services activities at their FBO location. This role requires a technical expert in operational areas, ensuring compliance with regulations while fostering a positive work environment. The ideal candidate will possess strong leadership and communication skills, with a commitment to safety and customer service. Join a forward-thinking company dedicated to enhancing customer experiences and promoting sustainability in aviation operations. If you are passionate about aviation and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of line service experience in aviation.
• Valid driver's license and completion of safety training.

Responsibilities

• Supervise ramp and hangar activities for safety and efficiency.
• Coordinate with Customer Service Representatives for service accuracy.
• Manage staffing and monitor aircraft operations.

Skills

Line Service Experience

Leadership Skills

Customer Relations

Microsoft Office Proficiency

Safety Compliance

Education

High School Diploma

Job description

LS - Line Service Manager Job South Bend, IN

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Why You'll Love This Job

The Line Service Manager is responsible for all aspects of Line Services activities, ensuring departmental compliance with all relevant rules, regulations, and policies of the Company, the Airport Authority, and local or State agencies affecting Airport and FBO operations. The manager sets the tone for overall quality and must be a technical subject matter expert in all operational areas.

Headquartered in Plano, Texas, Atlantic Aviation operates over 100 FBO locations across North America, offering aircraft ground handling, flight hospitality services, fueling, hangar and ramp storage, and more. We are committed to diversity, equity, and inclusion, continuously investing in safety, service, technology, and infrastructure to enhance customer experiences and promote sustainability. Learn more at AtlanticAviation.com.

Responsibilities

Essential duties include (but are not limited to):

1. Maintain safe, profitable, positive, and enjoyable work environment practices, embodying the 'Atlantic Attitude'.
2. Supervise ramp, hangar, and fuel storage activities to ensure safety, efficiency, and timely service, communicating with the Operations or General Manager about progress and issues.
3. Ensure proper staffing, delegate work, and monitor aircraft arrivals and departures to meet customer expectations.
4. Coordinate daily communication with Customer Service Representatives for service accuracy and completeness.
5. Interface with customers to meet servicing needs and resolve service issues.
6. Understand financial statements and participate in budgeting and forecasting to maximize departmental profit.
7. Develop strategic goals to optimize operational profit while maintaining safety, environmental standards, customer service, and employee development.
8. Enforce policies, administer disciplinary actions, and conduct facility inspections.
9. Operate equipment such as fuel trucks, tugs, and baggage handling devices as needed.
10. Handle incident reports, investigations, and preventative solutions.
11. Oversee aircraft cleaning sign-offs, fuel inventory, paperwork accuracy, and audits.
12. Participate in hiring, training, and employee management tasks, including overtime and vacation approvals.
13. Perform additional duties as assigned, which may include roles as a Line Service Technician or Customer Service Representative.

Skills & Qualifications

Education and Experience:

• High school diploma or equivalent.
• Minimum of 5 years of line service experience or equivalent in aviation.
• Valid driver’s license and meet insurability requirements.
• Completion of Atlantic Aviation's safety and operations training.
• At least 18 years old with demonstrated leadership and organizational skills.
• Participation in Atlantic Leadership Training preferred.
• Good communication skills, proficiency in Microsoft Office, and excellent customer relations skills.
• Flexible availability for overtime, nights, weekends, holidays, and on-call duties.

Working Conditions:

Employees are exposed to moving mechanical parts, weather conditions, chemicals, and loud environments. Reasonable accommodations are available for individuals with disabilities.

Physical Requirements:

Must be able to handle physical tasks such as lifting up to 50 pounds, climbing, balancing, and operating vision-dependent tasks. Reasonable accommodations are available.

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