LPN-Weekend Telephone Triage-On-site

Hospice of the Western Reserve; Cleveland (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Retirement benefits

Health insurance

Tuition Assistance

Corporate Discounts

Job summary

Hospice of the Western Reserve in Cleveland, OH is looking for a Clinical Agent (Telephone Triage LPN) to provide medical treatment and personal care services for terminally ill patients. The role requires a Registered Nurse License in Ohio and clinical triage experience, supporting families and healthcare professionals in a compassionate manner. Benefits include a Total Rewards Package with health insurance, tuition assistance, and more in a supportive environment.

Qualifications

• High School Diploma or Equivalent required.
• Registered Nurse License (RN) in the State of Ohio is required.
• 2-4 years of clinical support of triage or call experience in a medical setting.
• Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care.
• Excellent clinical judgment and decision-making skills.

Responsibilities

• Provide prescribed medical treatment and personal care services.
• Answer escalated calls from families and healthcare professionals.
• Triage inbound calls and provide medical advice.
• Document inbound/outbound patient information accurately.

Skills

Clinical assessment

Verbal communication

Written communication

Adaptability

Attention to detail

Multitasking

Education

High School Diploma or Equivalent

Registered Nurse License (RN) in Ohio

Tools

EMR systems

Computer proficiency

Job description

Overview

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

THIS POSITION WILL BE LOCATED AT OUR HEADQUARTERS IN CLEVELAND, OHIO. THE SCHEDULE IS SATURDAY AND SUNDAY, TWO TWELVE-HOUR DAY SHIFTS.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life; we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

Responsibilities

Our Clinical Agents (Telephone Triage LPNs) provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings. Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process.

• Answer escalated calls from families, hospital staff, nurses’ pharmacies, patients and providers to begin assessing the situation and understanding the patients\' specific care needs and begin advising care.
• Triage inbound calls for multiple health care professionals and families and provide intervention (be it advice or dispatch).
• Demonstrate calm and attentive presence, expert administration of care and a steadfast spirit of compassion.
• Relay updated or new provider contact information to staff and management.
• Accurately document inbound/outbound patient information in the agency’s EMR and associated systems.
• Provide next-level medical advice to supporting agents by being in a ready status in the Five9 system to assist.
• Perform other duties as assigned.

Qualifications and Skills

• High School Diploma or Equivalent required.
• Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body. A Registered Nurse License (RN) in the State of Ohio.
• 2-4 years of clinical support of triage or call experience in a medical setting.
• Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and/or emergency room.
• Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting.
• Excellent verbal and written communication skills.
• Excellent clinical judgment and decision-making skills.
• Ability to adapt to effectively handle stress and difficult situations.
• Ability to work with minimum direction and supervision.
• Strong attention to detail.
• Ability to work in a team environment.
• Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types.
• Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously.
• Proficient with computers.
• Familiar with EMR systems and practices.

Details

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts.
• Tuition Assistance.
• Exempt role.
• Technology Package.
• Protocols in place for wellbeing during COVID-19.

Conditions Of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation.
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
• Provide an active driver’s license.
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

Note: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland, OH 44114

216.383.2222 or [e-mail]

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.