LPN, Virtual Care Onsite

Kaiser Permanente; Duluth (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Kaiser Permanente is seeking a Licensed Practical Nurse (LPN/LVN) for Virtual Care in Duluth, Georgia. The role provides virtual nursing care to patients, families, and members to promote health and prevent illness, while collaborating with the virtual care team to deliver high-quality care within scope of practice.

The LPN/LVN will educate patients, document clinical information, and participate in quality improvement activities, adhering to KP policies and privacy standards.

Qualifications

• Graduate of an accredited LPN/LVN program.
• Georgia Practical Nurse License required at hire.
• Background check/drug screen required for employment.

Responsibilities

• Monitors electronic messaging related to patient and provider requests within scope of practice.
• Determines acuity of needs based on messaging content and initiates follow-up calls.
• Directs messages and transfers calls to RN when outside scope of practice.
• Provides patient education and counseling and evaluates education effectiveness.
• Documents patient data per guidelines and policies.
• Participates in quality improvement activities.
• Advocates for the patient and completes department-specific procedures within scope of practice.
• Maintains privacy and confidentiality and complies with Kaiser Permanente policies.

Skills

Patient education

Customer service

Communication skills

Education

LPN/LVN program graduate

Job description

Job Summary

Kaiser Permanente (KP) nurses advance the art and science of nursing through clinical and service excellence, professionalism, and leadership. The Licensed Practical Nurse - Virtual Care provides virtual nursing care to patients, members, and families to promote health and wellness and prevent illness. Collaborates with clinicians, leaders, and members of the virtual care team to deliver high quality care in accordance with scope of practice. Assist with patient education. Documents clinical information in the medical record.

Essential Responsibilities

• Monitors electronic messaging related to patient and provider requests and inquires within scope of practice and as delegated by RN. Manages messages in a timely and effective manner to resolve patient requests and concerns.

• Determines appropriateness and acuity of needs based upon electronic messaging content and initiates follow-up telephone contact within scope of practice.

• Directs messages and transfers calls if outside of scope of practice to RN for management and resolution.

• Determines patient and family health education needs, provides health teaching and counseling and evaluates effectiveness of the education process.

• Accurately documents patient data according to established guidelines and policies.

• Participates in quality improvement activities or initiatives.

• Serves as an advocate for the patient.

• Completes other department-specific procedures and nursing care within scope of practice and skill.

• Adheres to KP compliance standards and Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.

• May perform other duties as assigned.

  Basic Qualifications:

  Experience

  N/A.

  Education

  Graduate of an accredited nursing (LPN/LVN) program.

  License, Certification, Registration

  Practical Nurse License (Georgia) required at hire

  Additional Requirements:

  Complete a Customer Service Assessment.

  Preferred Qualifications:

  Healthcare experience preferred.

  Customer service aptitude demonstrated through Customer Service Assessment.

COMPANY: KAISER

TITLE: LPN, Virtual Care Onsite

LOCATION: Duluth, Georgia

REQNUMBER: 1440336

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.