LPN, Virtual Care Onsite

Kaiser Permanente; Duluth (GA); On-site; USD 37,000 - 48,000; Part time

Job summary

Kaiser Permanente Georgia seeks a part-time Licensed Practical Nurse for Virtual Care to deliver nursing care to patients, families, and members. You will educate patients, document in the medical record, and collaborate with the virtual care team.

The role involves monitoring electronic messages, determining acuity, initiating follow-up calls, and directing contacts to RNs when needed. This onsite position at the Duluth contact center offers day shifts with 24 hours weekly.

Qualifications

• Graduate of an accredited LPN/LVN program.
• Practical Nurse License (Georgia) required at hire.
• Excellent customer service skills and ability to use electronic messaging.
• Ability to work part-time schedule and onsite at Duluth center.

Responsibilities

• Monitors electronic messaging related to patient and provider requests within scope of practice.
• Determines acuity of needs based on messages and initiates follow-up calls.
• Directs messages and transfers calls to RN when outside scope of practice.
• Documents patient data accurately and participates in quality improvement activities.

Skills

Customer service

Communication

Education

LPN/LVN program graduate

Job description

Job Summary

Kaiser Permanente (KP) nurses advance the art and science of nursing through clinical and service excellence, professionalism, and leadership. The Licensed Practical Nurse - Virtual Care provides virtual nursing care to patients, members, and families to promote health and wellness and prevent illness. Collaborates with clinicians, leaders, and members of the virtual care team to deliver high quality care in accordance with scope of practice. Assist with patient education. Documents clinical information in the medical record.

• Monitors electronic messaging related to patient and provider requests and inquires within scope of practice and as delegated by RN. Manages messages in a timely and effective manner to resolve patient requests and concerns.
• Determines appropriateness and acuity of needs based upon electronic messaging content and initiates follow-up telephone contact within scope of practice.
• Directs messages and transfers calls if outside of scope of practice to RN for management and resolution.
• Determines patient and family health education needs, provides health teaching and counseling and evaluates effectiveness of the education process.
• Accurately documents patient data according to established guidelines and policies.
• Participates in quality improvement activities or initiatives.
• Serves as an advocate for the patient.
• Completes other department-specific procedures and nursing care within scope of practice and skill.
• Adheres to KP compliance standards and Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.
• May perform other duties as assigned.

Basic Qualifications

• N/A.

Education

• Graduate of an accredited nursing (LPN/LVN) program.

License, Certification, Registration

• Practical Nurse License (Georgia) required at hire

Additional Requirements

• Complete a Customer Service Assessment.

Preferred Qualifications

• Healthcare experience preferred.
• Customer service aptitude demonstrated through Customer Service Assessment.

Primary Location: Georgia,Duluth,Duluth Contact Center

Scheduled Weekly Hours: 24

Shift: Day

Workdays: Mon, Tue, Fri

Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Part-time

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: GTC|UFCW|Local 1996

Job Level: Individual Contributor

Department: Regional Office - 9 Piedmont - Message Nurse - 2808

Pay Range: $27.15 - $35.06 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.