LPN Patient Services Coordinator

AMEDISYS HOME HEALTH; Johnson City (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

AMEDISYS HOME HEALTH in Johnson City, TN is seeking an LPN to schedule home visits for field staff and coordinate patient care under the Clinical Manager. This full-time role supports proper utilization of clinical resources to maximize care center capacity and adherence to guidelines.

This position requires LPN licensure, strong scheduling skills, and healthcare administrative experience. Monday–Friday, 8 AM–5 PM, with responsibilities across scheduling, reporting, and cross-team communication

Qualifications

• LPN/LVN licensure required for the state of employment.
• Healthcare administrative experience preferred.
• Strong scheduling and communication skills required.

Responsibilities

• Schedules patient assessment visits and Oasis visits to ensure timely completion.
• Prepares and reviews weekly clinician schedules to optimize capacity and productivity.
• Assigns clinicians efficiently by geography and skill matching to care needs.
• Handles calls from patients and field staff regarding scheduling and issues.
• Monitors patient status and ensures follow-up per orders and care plans.
• Assists with transfer of patients between care centers or hospice services as needed.

Skills

LPN licensure

Scheduling

Administrative experience

Education

High School diploma or GED

Job description

LPN Licensure is Required

Overview

Full-Time

Monday - Friday | 8AM - 5PM

LPN Licensure is Required

Responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients, and Clinical Manager regarding scheduling of patient services.

Responsibilities

• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.
• Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.
• Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.
• Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between care centers and/or Hospice services.
• If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
• In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
• If a licensed clinician, may obtain verbal orders for patients and documents as applicable.
• Performs other duties as assigned.

Qualifications

Required-

• Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
• High School diploma or GED equivalent.
• One (1+) year of administrative experience in a health care environment.

Preferred-

• One (1+) year of scheduling experience in a healthcare environment.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.