LPN Clinical Support Team Lead

Blue Cross and Blue Shield of Louisiana Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana Inc. seeks a Supervisor, Clinical Support to oversee the LPN/Tech team and drive program development and operations.

You will establish expectations, monitor productivity, and coach staff to improve performance and patient outcomes. You will partner with department leadership on staffing, onboarding, scheduling, and training for new team members, while ensuring compliant workflows across systems and delivering high-quality care in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• Current, unrestricted Louisiana LPN license in the state of Louisiana and/or in the required jurisdictions, or where services are provided required.
• Minimum of 3 years of experience as an LPN.
• Minimum of 2 years of proven leadership or people management experience.
• Demonstrated ability to lead employees in a supportive manner that recognizes individual strengths and supports ongoing skill development.
• Ability to delegate, prioritize, and manage multiple responsibilities in a fast-paced, deadline-driven environment.
• Strong verbal and written communication skills with the ability to interact effectively and fairly with all levels of staff.
• Strong organization, attention to detail, and ability to navigate multiple computer systems, including Microsoft Office Suite.
• Valid, unencumbered Louisiana State issued driver’s license.

Responsibilities

• Provide direct supervision, coaching, education, and ongoing training to the LPN/Tech team to support quality, productivity, and consistent performance.
• Monitor daily workflows, productivity metrics, time and attendance, and performance expectations; provide timely follow-up and performance improvement support when needed.
• Lead employee engagement and professional development through regular team meetings, 1:1 conversations, delegation of appropriate responsibilities, and clear communication.
• Partner with department leadership on staffing, weekly work assignments, workflow groupings, hiring decisions, interviews, onboarding, and training for new team members.
• Develop, implement, and reassess workflow and program improvement strategies that support positive patient outcomes, operational effectiveness, and company goals.
• Support provider visit operations as needed, including scheduling outreach, gathering patient history, medication review support, triage support, screenings, EMR documentation, and member information transfer across systems.

Skills

Leadership

LPN supervision

People management

Communication

Organizational skills

MS Office

Education

High School Diploma

LPN License (Louisiana)

Job description

Blue Cross and Blue Shield of Louisiana Inc. seeks a Supervisor, Clinical Support to oversee the LPN/Tech team and drive program development and operations.

You will establish expectations, monitor productivity, and coach staff to improve performance and patient outcomes. You will partner with department leadership on staffing, onboarding, scheduling, and training for new team members, while ensuring compliant workflows across systems and delivering high-quality care in a fast-paced environment.