LPN - Clinical Care Coordinator II - FPG Centralized Clinical Services | Call Center Position

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking an LPN for the Centralized Clinical Services team in Lakewood Ranch. The role supports the FPG Nurse Triage Team, handling patient calls and giving real-time clinical guidance under provider supervision.

Ideal candidates have an accredited nursing diploma, CPR/BLS, and outpatient office experience, with proficiency in EHR and practice management systems. Monday–Friday, 8:00 AM–4:30 PM, no weekends.

Qualifications

• Must graduate from an accredited nursing program or diploma program.
• BLS/CPR certification required or obtained within 30 days of hire.
• Experience with outpatient physician office practices is preferred.

Responsibilities

• Provide patient care guidance in a call-center setting under provider supervision.
• Handle calls from established patients and follow clinical protocols.
• Coordinate with provider offices to ensure seamless patient care experiences.

Skills

Phone triage

Patient communication

Team collaboration

Education

Graduate of accredited nursing program

Tools

Electronic health records (EHR) software

Electronic practice management

Microsoft Office Suite

Job description

Department

Centralized Clinical Services

Job Summary

The Clinical Care Coordinator II demonstrate the competency to provide patient care according to the age-specific population needs and assist in the management of patient care in the physician office setting under the direct supervision of a provider.

This position is with FPG Nurse Triage Team - will work at FPG's Centralized Access Center on University Parkway in Lakewood Ranch.

*Must be comfortable working in a call-center environment and doing phone calls for entire shift. This position does not provide direct patient care.

The LPN will take calls from established FPG patients and follow protocols for patient symptoms and offer guidance based upon strict adherence to established protocols. The goal is to provide excellent patient care and provide real time clinical guidance. This team will work closely with the Clinical Excellence and Operations team to ensure seamless patient care experiences in collaboration with providers and develop effective communication with the provider office care teams.

Required Qualifications

• Require Basic Life Support/CPR certification; or must be obtained within thirty (30) days of hire/transfer date.
• Require graduate of an accredited school of nursing or a diploma program.

Preferred Qualifications

• Prefer one (1) year of clinical experience in outpatient physician office practice.
• Prefer experience with an electronic practice management and electronic health record.
• Prefer demonstrated knowledge of electronic practice management and electronic health records software along with skill in all Microsoft office software programs (Word, Excel, Outlook, and Power Point).

Required License and Certs

FL LPN: FL Licensed Practical Nurse

Position is Monday - Friday

8 AM - 4:30 PM
*No weekends or holidays

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/