LPN / Clinic Secretary

101 Rogers Memorial Hospital, Inc.; Iowa City (IA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee share program

Life/disability insurance

Flex spending

Tuition reimbursement

Wellness program

EAP

Job summary

Rogers Behavioral Health is seeking a Licensed Practical Nurse (LPN) to serve as a clinical and administrative resource in the outpatient clinic. The role coordinates patient access, scheduling, and treatment coordination while performing nursing duties under LPN licensure.

Responsibilities include patient education, medication administration, documentation, and collaboration with the treatment team. Schedule: Monday–Friday, 10:00am–6:30pm, with a focus on safe, effective patient care and

Qualifications

• Current LPN license in good standing required.
• CPR certification required.
• Outpatient or medical office experience preferred.

Responsibilities

• Coordinate patient access and clinic operations.
• Register, schedule, and check patients in and out.
• Administer medications within licensure scope.
• Educate patients about medications and treatments.
• Maintain confidentiality and complete documentation.

Skills

Patient coordination

Communication skills

Crisis intervention training

Education

Licensed Practical Nurse (LPN) license

CPR certification

High school diploma

Tools

Electronic health records

Job description

Schedule: Monday through Friday Typical Shift: 10:00am to 6:30pm

The Clinical Support Coordinator and LPN serves as both a clinical and administrative resource within the outpatient clinic. This position is responsible for coordinating patient access and clinic operations while performing nursing functions within the scope of Licensed Practical Nurse licensure. The role provides frontline patient support, scheduling and registration services, medication and treatment coordination, and assists providers in delivering safe, effective patient care. Duties are performed in accordance with the Wisconsin Nurse Practice Act, applicable regulatory requirements, and Rogers policies and procedures.

Job Duties & Responsibilities

Patient Access and Clinic Operations

• Serve as the primary point of contact for patients, families, and visitors.
• Answer telephones and provide information regarding Rogers programs and services.
• Register, schedule, and check patients in and out of appointments.
• Verify patient demographics, insurance coverage, guarantor information, and required consents.
• Coordinate referrals, patient transfers, and follow up appointments.
• Maintain clinic supplies and coordinate ordering as necessary.
• Maintain medical records and ensure accurate placement of documentation within the electronic health record.
• Complete operational reports, metrics, and assigned administrative projects.
• Respond to crisis intervention and emergencies.

Clinical Support Responsibilities

• Collect and document patient information, including admission and discharge related information.
• Observe and report changes in patient condition and communicate concerns to the treatment team.
• Participate in patient assessments, treatment planning, and care coordination under the direction of a Registered Nurse, physician, or other authorized provider.
• Obtain and process physician orders and medication reconciliation activities as permitted by licensure and policy.
• Administer medications and monitor for therapeutic and adverse effects consistent with state regulations and organizational policy.
• Educate patients regarding medications, treatments, and clinic processes.
• Facilitate communication between patients, providers, pharmacies, insurers, and external agencies.
• Maintain patient confidentiality and advocate for patient rights.
• Assist in responding to patient concerns and escalating urgent clinical issues appropriately.

Professional Responsibilities

• Maintain compliance with hospital, nursing, infection prevention, employee health, and regulatory requirements.
• Participate in ongoing education and competency development activities.
• Demonstrate positive communication, professionalism, and customer service with patients, families, providers, and coworkers.
• Participate in departmental improvement initiatives and assigned projects.
• Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.
• Be open to change and actively support change.
• Be open to others’ ideas and points of view.
• Evaluate employees objectively and provide employees with periodic feedback.
• Promote department goals as well as the mission of the hospital.
• Communicate goals to fellow staff members.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
• Maintain and/or communicate to appropriate party function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.
• Participate in hospital committees, performance improvement team meetings, and team projects, as directed.
• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills.
• Contribute in a positive, solution-focused manner.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Project a professional image by wearing appropriate, professional attire.
• Ability to influence departments within Rogers and provide technical guidance.

Education/Training Requirements

• Current Licensed Practical Nurse license in good standing required.
• High school diploma required.
• Outpatient, behavioral health, or medical office experience preferred.
• Electronic health record experience preferred.
• CPR certification required.
• Crisis prevention/intervention training required.

Additional Job Description

Licensed Practical Nurse - Cert

Benefits

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

About Rogers Behavioral Health

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. The System also includes Rogers Behavioral Health Foundation which supports patient care, programs, and research; and Rogers InHealth an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.

EOE/MFDV Equal Employment Opportunity – Rogers Behavioral Health