LP Customer Service Associate II

The TJX Companies, Inc.; Spokane (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading off-price retailer as a Loss Prevention Associate in Spokane. This role involves preventing theft, ensuring safety, and maintaining a positive shopping experience. You'll work closely with store management and be part of a supportive team focused on growth and development.

Benefits

Associate discounts

Employee Assistance Program (EAP)

401(k) with company contributions

Child care discounts

Pet insurance

Legal insurance

Referral bonuses

Medical/dental/vision insurance

Paid parental leave

Vacation

Qualifications

• 0-2 years of retail or security experience.

Responsibilities

• Act as a visual deterrent to theft and dishonesty.
• Observe and report suspicious behavior or incidents.
• Conduct a closing safety sweep of the store.

Skills

Communication

Decision-Making

Initiative

Time Management

Job description

TJ Maxx

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Become part of our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Contribute to Your Career Growth

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, primarily acting as a visual deterrent to prevent potential loss or dishonesty, including wearing a body-worn camera. Promotes a positive shopping experience and maintains strong partnerships with store teams and loss prevention. Uses sound judgment to ensure safety, protect the Company brand, and adhere to policies, supporting the company culture and values.

• Maintain a professional stance at the front of the store
• Act as a visual deterrent to theft and dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company-approved uniform, including a Body Worn Camera
• Greet customers courteously and respectfully
• Establish and maintain a presence at the front of the store or in a department
• Assist customers by referring them to management or customer service via a Company-issued radio
• Observe and report suspicious behavior or incidents to LP or management
• Conduct a closing safety sweep of the store with management
• Follow all Company Policies and Procedures
• Document incidents in AIIM Case Management
• Perform other duties as assigned

Who We Are Looking For:

• Strong verbal and written communication skills
• Sound decision-making abilities
• Ability to take initiative and work independently
• Effective workload prioritization and time management
• Ability to stand for long periods
• 0-2 years of retail or security experience

Benefits include: Associate discounts, Employee Assistance Program (EAP), smoking cessation programs, bereavement leave, 401(k) with company contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses. Eligible employees meeting service or hours requirements may also access: 401(k) match, medical/dental/vision insurance, HSA, FSA, life insurance, disability coverage, paid parental leave, holidays, vacation, sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance. Benefits are subject to change and are provided according to plan terms. Contact your TJX representative for more details.

We foster an inclusive, supportive work environment with a competitive salary and benefits package. TJX considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any protected status. Reasonable accommodations are provided in accordance with ADA and applicable laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

14010 E. Indiana Avenue

Location:

USA TJ Maxx Store 0821 Spokane WA

This position offers a starting pay range of $16.66 to $18.60 per hour, with the full range up to $23.90 per hour. Actual pay depends on skills, qualifications, and experience.