LP Customer Service Associate II

TJX; Brentwood (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

TJ Maxx in Brentwood, CA is seeking a Loss Prevention Associate to deter theft, maintain store safety, and support store management with incident reporting. You will wear a Body Worn Camera and interact with customers while upholding company policies.

Requirements include 0–2 years in retail or security, strong communication, and the ability to stand for long periods. Join a team that values safety and customer service.

Qualifications

• Strong verbal and written communication required.
• Ability to stand for long periods.
• 0–2 years retail or security experience.
• Willing to wear uniform and body worn camera.

Responsibilities

• Maintain front-of-store presence as a visual deterrent.
• Greet customers politely and assist by directing to management.
• Review Store Emergency Response Guide.
• Wear a Company-approved uniform including a Body Worn Camera.
• Observe and report suspicious behavior to LP or management.
• Document incidents in AIIM Case Management.
• Perform closing safety sweep of the store.
• Adhere to Company policies.

Skills

Communication

Decision making

Initiative

Time management

Stamina

Retail/Security exp

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Opportunity: Contribute To The Growth Of Your Career

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

2450 Sand Creek Road

Location

USA TJ Maxx Store 0858 Brentwood CA

This position has a starting pay range of $16.90 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.