Retail Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Downey (CA); On-site; USD 23,281 - 25,623; Part time

Benefits offered by this job

Associate discount

EAP

Child care discounts

401(k) contributions

Paid holidays

Job summary

The TJX Companies, Inc. is seeking candidates for a position at TJ Maxx in Downey, California. This role focuses on supporting the District Loss Prevention Manager by acting as a visual deterrent against theft and ensuring a positive customer experience. The ideal candidate will have strong communication skills, the ability to make sound decisions, and 0-2 years of retail or security experience.

Benefits include a comprehensive package like associate discounts, medical coverage, and 401(k) matching, among others. The position offers a starting pay range between $16.90 and $18.60 per hour.

Qualifications

• Strong verbal and written communication skills.
• Sound decision-making abilities.
• Ability to take initiative and work independently.
• Effectively prioritizes and organizes workload.
• Must stand for long periods.
• 0-2 years of retail or security experience required.

Responsibilities

• Supports District Loss Prevention Manager and Store Management.
• Acts as a visual deterrent to prevent loss/dishonesty.
• Maintains a professional stance at the front of the store.
• Greet customers and respond to requests.
• Observe and report suspicious behavior.
• Perform safety sweep of the store.

Skills

Strong verbal and written communication

Sound decision-making skills

Ability to take initiative

Organizes workload effectively

Able to stand for long periods of time

0-2 years retail or security experience

Job description

Job Overview

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Perform other duties as assigned

Qualifications

• Strong verbal and written communication
• Sound decision‑making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0‑2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

9050 Apollo Way

Location

USA TJ Maxx Store 1144, Downey, CA

This position has a starting pay range of $16.90 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.