Loyalty Rewards Supervisor - Full Time (Swing Shift)

Caesars Entertainment; Joliet (IL); On-site; USD 43,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Loyalty Rewards Supervisor to oversee customer service operations within their Rewards area. The ideal candidate will ensure that service standards are met, manage staff performance, and enhance customer satisfaction. This full-time role requires strong leadership and organizational skills, along with a commitment to providing exceptional service.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Generous Paid Time Off Policy

Education Assistance Program

Exclusive Team Member Discounts

Qualifications

• Two years of previous marketing experience preferred.
• Must have a proven track record of providing excellent customer service.
• High school diploma required, some college preferred.

Responsibilities

• Provide assistance to customers in a friendly and efficient manner.
• Handle customer complaints regarding Caesars Rewards services.
• Ensure high-quality service standards are maintained.

Skills

Customer Service

Organizational Skills

Initiative

Education

High School Diploma

Tools

Word

Excel

Access

Job description

Loyalty Rewards Supervisor - Full Time (Swing Shift)

Join to apply for the Loyalty Rewards Supervisor - Full Time (Swing Shift) role at Caesars Entertainment

Loyalty Rewards Supervisor - Full Time (Swing Shift)

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Join to apply for the Loyalty Rewards Supervisor - Full Time (Swing Shift) role at Caesars Entertainment

• Provides assistance to customers in a friendly and efficient manner.
• Handle customer complaints and Caesars Rewards Reports.
• Sends out all daily reports.
• Ensure consistent, high-quality family-style service standards are maintained in the Caesars Rewards area.
• Take action to correct any deficiencies in department standards as identified.
• Resolves customer complaints regarding Caesars Rewards services and takes action to resolve complaints.
• Investigate issues pertaining to poor service and make recommendations to improve service.
• Communicates family-style service standards to staff and trains staff to perform to standards.
• Holds staff accountable for achieving standards.
• Coaches, retrains, administers discipline, and assists with annual performance appraisals.
• Review and approve recorded time worked in accordance with schedules.
• Assists with interviews for new staff. Assists with scheduling of shift.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Maintains excellent working relationships with both the Direct Marketing Team and the Casino Marketing Team.
• Ensures that all team members are fully informed, understand, and are able to effectively execute all marketing promotions.
• Ensures that the marketing and Caesars Rewards teams work together as a cohesive unit that is fully engaged and committed to exceeding our guest expectations.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company, and department policies and procedures.
• Communicate with the Marketing Manager any issues with guests or within Caesars Rewards.
• Completes all other duties as assigned.
  
  

Essential Functions

JOB DESCRIPTION

• Provides assistance to customers in a friendly and efficient manner.
• Handle customer complaints and Caesars Rewards Reports.
• Sends out all daily reports.
• Ensure consistent, high-quality family-style service standards are maintained in the Caesars Rewards area.
• Take action to correct any deficiencies in department standards as identified.
• Resolves customer complaints regarding Caesars Rewards services and takes action to resolve complaints.
• Investigate issues pertaining to poor service and make recommendations to improve service.
• Communicates family-style service standards to staff and trains staff to perform to standards.
• Holds staff accountable for achieving standards.
• Coaches, retrains, administers discipline, and assists with annual performance appraisals.
• Review and approve recorded time worked in accordance with schedules.
• Assists with interviews for new staff. Assists with scheduling of shift.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Maintains excellent working relationships with both the Direct Marketing Team and the Casino Marketing Team.
• Creates Caesars Rewards schedules.
• Ensures that all team members are fully informed, understand, and are able to effectively execute all marketing promotions.
• Ensures that the marketing and Caesars Rewards teams work together as a cohesive unit that is fully engaged and committed to exceeding our guest expectations.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company, and department policies and procedures.
• Communicate with the Marketing Manager any issues with guests or within Caesars Rewards.
• Completes all other duties as assigned.
  
  

Requirements

• Two (2) years of previous marketing experience is preferred. One (1) year of previous supervisory experience is preferred.
• High school diploma required, some college preferred.
• Must have a proven track record of personally providing excellent customer service.
• Must be able to organize and maintain a wide variety on a supervisory, administrative, and guest service level.
• Must have an understanding of the Caesars Rewards Program and the ability to analyze customer tracking.
• Computer literate with software systems to include Word, Excel, and Access preferred.
• Have demonstrated the ability to take initiative, be detail orientated, and be self-motivated.
  
  

Job Demands

• Must be able to maneuver to all assigned areas of the casino.
• Must be able to work in a fast-paced environment involving constant internal customer contact.
• Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
• Must be able to work in areas containing high noise levels, bright lights, and dust.
• The position requires 80% standing, 10% sitting, and 10% walking.
• Must be able to respond to speech, visual and aural cues.
  
  

Compensation & Benefits

• $43K Annually
• Employment Type – Full Time
  
  

Benefits Package

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team
  
  

Shift Details: Swing Shift - start time can vary between 1 pm - 5 pm

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Caesars Entertainment, Inc. is committed to being an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer.

The ethos of our Caesars family is guided by our Mission, Vision, and Values. We take immense pride in embodying these values: Together, We Win, All In On Service, and Blaze the Trail, each and every day. Our mission is to "Create the Extraordinary." Our vision focuses on "Creating spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars." Should you wish to contribute to the creation of magic, we invite you to explore our dynamic and distinctive career opportunities.

As part of the onboarding process for new hires, candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore, pre-employment drug testing is compulsory for certain positions. Caesars Entertainment, Inc is dedicated to equal opportunity and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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