Loyalty Programs Lead - Customer Insights

Walgreens Co.; Chicago (IL); On-site; USD 65,000 - 114,000; Full time

Job summary

Walgreens is seeking an Associate Manager Customer Loyalty to lead the development, execution, measurement, and optimization of customer loyalty initiatives. You will use performance data to identify opportunities and translate insights into actionable business recommendations, partnering across Marketing, Digital, Analytics, Finance, Technology, Merchandising, and Store Ops.

You will oversee day-to-day loyalty activities, guide a team, present findings to executives, and drive strategic

Qualifications

• Bachelor's degree and at least 2 years of experience in promotions, marketing, analytics, retail, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Responsibilities

• Leads day-to-day activities of a group of team members, ensuring timely completion and strategic soundness of decisions.
• May assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues.
• Presents deliverables and post-analyses specific to area of responsibility to key internal clients and executive management.
• Plays a key role in creating and performing analysis for strategic project-based initiatives.
• May lead client meetings to understand business needs and objectives.
• Communicates and partners cross-functionally to understand, recommend and implement strategies.
• Develops and delivers training and support for new processes for area of expertise.
• Makes tactical recommendations to key stakeholders based on historical data and/or current trends.
• Reviews and validates recommendations for area of expertise. Ensures analysis and recommendations align with strategy.

Education

Bachelor's degree

High School Diploma/GED

Job description

Walgreens is seeking an Associate Manager Customer Loyalty to lead the development, execution, measurement, and optimization of customer loyalty initiatives. You will use performance data to identify opportunities and translate insights into actionable business recommendations, partnering across Marketing, Digital, Analytics, Finance, Technology, Merchandising, and Store Ops.

You will oversee day-to-day loyalty activities, guide a team, present findings to executives, and drive strategic