Loyalty Engagement Manager

Choice Hotels International, Inc.; North Bethesda (MD); On-site; USD 100,000 - 117,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Retirement benefits

Employee recognition

Hotel discounts

Job summary

Choice Hotels International, Inc. in North Bethesda, MD is seeking a Loyalty Engagement Manager to lead member engagement strategies across the lifecycle, drive loyalty promotions, and partner-marketing programs within the Choice Privileges ecosystem.

You will collaborate with Loyalty Strategy, Partnerships, Cobrand, CRM, Digital teams and external partners to translate member insights into personalized communications and experiences that increase enrollment, activation and lifetime value.

Qualifications

• Minimum 5 years in loyalty marketing, lifecycle/CRM or related areas.
• Experience with multi-channel campaigns and customer engagement.
• Strong analytical and data-driven decision making.

Responsibilities

• Lead member engagement strategy across the lifecycle with cross-functional partners.
• Develop national and targeted loyalty promotions using test-and-learn approaches.
• Manage partnerships to drive participation and loyalty program value.
• Run A/B tests to optimize messaging and channels.
• Monitor KPIs (enrollment, activation, redemption) and report program health.
• Guide on-property marketing strategy and collateral refresh.

Skills

Loyalty marketing

Lifecycle/CRM marketing

Partner marketing

Multi-channel campaigns

Data-driven marketing

Analytical skills

Communication skills

Presentation skills

Education

Bachelor's Degree in Marketing, Business, Hospitality Management, or related field

Master's Degree in a related field is a plus

Tools

Adobe Analytics

Tableau

SQL

Job description

Loyalty Engagement Manager### Loyalty Engagement ManagerApply: North Bethesda MD - Corporate Headquarters: Full time: Posted Today: R22553**JOB SUMMARY:** The **Loyalty Engagement Manager** is a key member of the Choice Privileges team, responsible for developing and executing strategies that deepen member engagement and increase lifetime value. The role will lead initiatives across member lifecycle management, loyalty promotions, and partner marketing, with responsibilities evolving based on business priorities and the needs of the broader loyalty organization. Working closely with Loyalty Strategy, Loyalty Partnerships, Cobrand, CRM, Digital, and external partners, this individual will translate member and performance insights into relevant communications, offers, and experiences that strengthen engagement with Choice Privileges. **RESPONSIBILITIES**: • Lead member engagement strategy across the lifecycle, identifying priority audiences, moments, and opportunities, and partnering with cross-functional teams to bring strategies to market.• Develop national and targeted loyalty promotions using a test-and-learn approach, measuring performance and applying insights to inform future strategy.• Manage select partnerships, developing growth strategies that integrate partner value into the member lifecycle and drive participation and engagement.• Run A/B tests across lifecycle touchpoints to optimize messaging, timing, and channel performance.• Monitor and report on member engagement KPIs (enrollment, activation, redemption) to measure program health and guide strategy.• Manage on-property Choice Privileges marketing strategy, including determining brand standards, managing inventory, refreshing collateral, and testing new items. **QUALIFICATIONS:** • A minimum of 5 years of experience in loyalty marketing, lifecycle/CRM marketing, partner marketing, or consumer marketing; prior experience in travel or hospitality preferred.• Experience developing and executing integrated multi-channel marketing campaigns (email, push, SMS, digital) across a large member/customer base.• High proficiency in MS Office applications (Outlook, Word, PowerPoint, Excel).• Experience with Adobe Analytics, Tableau, and/or SQL is a plus.• Understanding of customer and loyalty program behavior, with the ability to translate member insights into strategies that drive engagement, retention, and lifetime value.• Strong analytical skills with a track record of data-driven marketing strategy and execution.• Excellent communication and presentation skills.• Ability to collaborate with partners, business leaders, and cross-functional stakeholders to achieve shared goals.• Demonstrated success developing and deploying value-added, personalized customer programs with measurable business results.• Bachelor's Degree in Marketing, Business, Hospitality Management, or related field. Master's Degree in a related field is a plus. **SALARY RANGE:**The salary range for this position is $100,000-$117,000. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:* Competitive compensation and benefits, including medical, dental, and vision coverage* Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance* Financial benefits for retirement and health savings* Employee recognition programs* Discounts at Choice hotels worldwide**About Choice**Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.At Choice, we are united by the simple belief that tomorrow will be *even* better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.*Our corporate office locations:***North Bethesda, MD** — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.**Scottsdale, AZ** — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.**Minneapolis, MN** — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.**Field/Remote** — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.**Choice’s Cultural Values**Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity**Choice’s Leadership Principles**Act with Intention | Lead with Authenticity | Grow & Deliver