Low Voltage Technician (Job ID 3021239)

ADT Security Services; Melville (NY); On-site; USD 34,440 - 64,747; Full time

Job summary

ADT Security Services in the United States is seeking an installation and support technician for low-voltage systems (under 50V). You will work hands-on in customer homes to install, test and configure systems for optimal performance and reliability.

You will install wiring, perform site assessments, troubleshoot issues, educate customers, and maintain safety standards while supporting a flexible schedule and working with a company vehicle.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to work evenings, weekends and holidays.
• Proficiency with computer hardware, software and network diagnostics.
• Ability to safely operate a company fleet vehicle.
• Self-directed with solid time management in a fast-paced environment.
• Strong troubleshooting skills and customer-first communication.
• Prior field technical training is preferred.

Responsibilities

• Install low-voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing and verify connections, including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

Skills

Tech-savvy

Detail-oriented

Customer-focused

Troubleshooting

Time management

Education

High school diploma or equivalent

Tools

Network diagnostic tools

Troubleshooting software

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, at your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living.

What you will do

You’ll play a critical role in delivering exceptional customer experiences through the installation and support of advanced low‑voltage systems (under 50V). You’ll work hands‑on in customer homes, ensuring systems are installed, tested and configured for optimal performance and reliability.

• Install low‑voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing and verify connections, including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

What you need to be successful

We’re looking for tech‑savvy, detail‑oriented professionals who enjoy working independently, solving problems and making a direct impact on customer satisfaction.

• High school diploma or equivalent
• Valid driver’s license with a clean driving record (additional licensing may be required by location)
• Ability to work evenings, weekends and holidays as needed
• Proficiency with computer hardware, software and network diagnostics
• Ability to safely operate a company fleet vehicle
• Strong troubleshooting skills and customer‑first communication style
• Self‑directed with solid time management in a fast‑paced environment

What will set you apart

• Prior field technical training is preferred.

How ADT invests in you

Compensation: The pay range for this role is $25.30–$46.98 per hour, based on experience and qualifications.

Benefits:

• Medical, dental and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle provided
• Short‑ and long‑term disability, life insurance and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Why you’ll love working here

• Boldly shape the future, embracing change, taking smart risks and continuously improving to create the best experiences.
• Lead by taking ownership, empowering you to make decisions, solve problems proactively and support each other with empathy.
• Elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins and value every perspective.
• Unite and win together, fostering teamwork, breaking down silos and achieving shared goals through inclusivity and collaboration.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives and skills. ADT strives to ensure every employee and applicant feels valued.