Low Voltage Service Technician (Security & Fire Alarm)

Fortis Fire & Safety; Boynton Beach (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid vacation & sick time

Company Paid Holidays

401(k) retirement plan

Medical, Dental, and Vision insurance

Disability insurance

Career advancement opportunities

Job summary

Fortis Fire & Safety is seeking a Low Voltage Service Technician in Boynton Beach, FL to service security and fire alarm systems, including access control, CCTV, and intrusion systems, with some fire alarm responsibility. You will diagnose, repair, and maintain commercial systems, troubleshoot hardware and software, and support customer satisfaction in field environments.

The ideal candidate has 3+ years of experience with commercial low-voltage systems, strong troubleshooting skills, and the

Qualifications

• Minimum of 3 years of experience servicing commercial low-voltage systems.
• Strong troubleshooting experience with access control, CCTV, or intrusion systems.
• Working knowledge of commercial fire alarm systems and basic service activities.
• Experience with security platforms such as Lenel, Avigilon, Genetec, Software House, Brivo, Honeywell, DSC, Bosch or similar.
• Ability to diagnose wiring, network, power, and device issues.
• Read blueprints, wiring diagrams and technical documentation.
• Strong customer service and communication skills.
• Self-motivated and able to work independently.
• Proficient with computers, mobile devices and manufacturer software tools.
• Valid driver's license and acceptable driving record.

Responsibilities

• Service, troubleshoot, repair, and maintain access control, CCTV, and intrusion systems.
• Diagnose hardware, software, and communication issues on security systems.
• Support fire alarm service activities and system upgrades as needed.
• Respond to customer service requests with timely issue resolution.
• Identify system deficiencies and recommend corrective actions.
• Complete service reports and required documentation on time.
• Communicate with customers before, during, and after visits.
• Coordinate with project managers on status, materials, and service needs.
• Participate in after-hours support and on-call rotation.

Skills

Troubleshooting

Customer service

Blueprints

Independent work

Driver's license

Networking basics

Tools

Lenel

Avigilon

Genetec

Software House

Brivo

Honeywell

DSC

Bosch

Job description

Low Voltage Service Technician (Security & Fire Alarm)

Boynton Beach, FL

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees. Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

Job Summary:

LifeSafety Management is seeking an experienced Low Voltage Service Technician to join our Boynton Beach, FL team. This role is primarily focused on the service, troubleshooting, maintenance, and repair of commercial security systems, including access control, CCTV, and intrusion systems, while also supporting fire alarm service activities.

The ideal candidate will have a strong service background in electronic security systems and possess working knowledge of commercial fire alarm systems. This position requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work independently in commercial environments.

Essential Duties and Responsibilities:

• Service, troubleshoot, repair, and maintain commercial access control, CCTV, and intrusion alarm systems.
• Perform diagnostic testing and resolve hardware, software, and communication issues on security systems.
• Support service, testing, troubleshooting, and repair of commercial fire alarm systems.
• Respond to customer service requests and provide timely resolution of system issues.
• Identify system deficiencies and recommend corrective actions.
• Complete service reports, work orders, and required documentation accurately and on time.
• Communicate effectively with customers before, during, and after service visits.
• Coordinate with project managers and schedulers regarding job status, material needs, and service requirements.
• Support system upgrades, device replacements, and minor installations as needed.
• Participate in after-hours support and on-call rotation as required.

Required Skills & Qualifications:

• Minimum of 3 years of experience servicing commercial low-voltage systems.
• Strong troubleshooting experience with one or more of the following:
  • Access Control Systems
  • CCTV / Video Surveillance Systems
  • Intrusion Alarm Systems
• Working knowledge of commercial fire alarm systems, including troubleshooting and basic service activities.
• Experience with security platforms such as Lenel, Avigilon, Genetec, Software House, Brivo, Honeywell, DSC, Bosch, or similar systems preferred.
• Ability to diagnose and resolve wiring, network, power, and device-related issues.
• Familiarity with NFPA 72 and general life safety system requirements.
• Ability to read blueprints, wiring diagrams, and technical documentation.
• Strong customer service and communication skills.
• Self-motivated with the ability to work independently.
• Proficiency with computers, mobile devices, and manufacturer software tools.
• Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.

Preferred Qualifications:

• Experience servicing commercial fire alarm systems such as Notifier, Fire-Lite, EST, Siemens, Silent Knight, or Simplex.
• Fire alarm programming experience a plus.
• FASA/BASA certification preferred.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

We do not discriminate on the basis of race, color, religion, sex, gender identity, expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Fortis Fire & Safety Inc. participates in E‑Verify. We use E‑Verify to confirm the identity and employment eligibility of all new hires. For more information, visit https://www.e-verify.gov

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**